Shipping not working

  • Resolved Cactus

    (@furfuraceus)


    1 year, 5 months ago

    Hello,

    This issue has persisted for some time now, I cant figure it out, maybe a Woo Wizard knows whats going on, but at this point I think there is some sort of bug/glitch.

    I will try to be as clear as I can, my shipping setup is quite complicated with many options, with both weight based shipping, zones and flat rates, but the issue is consistent with a specific scenario.

    The issue: USA customers are being presented with a domestic shipping option at checkout and selecting it because it is less costly – *not all domestic shipping options ( I have weight based shipping and multiple shipping zones.) but only a specific zone I have setup. Its always an issue with this one zone.

    My zone is properly setup with postal code ranges. For example 123…129. I’ve double checked it probably 10 times now.

    Yet, USA customers are still somehow presented with my domestic shipping zone options – which they occasionally select. By default the system should run top down through the zones until a customer address is matched. Somehow it is incorrectly matching my domestic flat rate shipping which is set up for only domestic addresses to USA address. This should not be possible yet it happens.

    Any ideas?

Viewing 1 replies (of 1 total)

  • Hi,

    I understand how confusing and frustrating it could be when things don’t work as expected. Let’s try resolving this together.

    First, kindly ensure that your WooCommerce version is up-to-date. If it’s not, please update to the latest version.

    Second, in your shipping settings, please ensure you have differentiated properly between domestic and international shipping zones. If possible, double-check the postal code ranges and make sure there’s no overlap with the USA zip-codes.

    Thirdly, consider using WooCommerce Shipping & Tax plugin. It might help you with that.

    If the problem persists, please try to disable all other plugins and check if the issue still occurs in a conflict scenario.

    If the above does not work, please provide us a screenshot showing the shipping zone settings related to the shipping zone that is having the issue.

    And please share your System Status Report, found under WooCommerce > Status, on your site. That might help to investigate.

    Cheers!

Viewing 1 replies (of 1 total)
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