Shipping not charged

Hi there!

I tried attempting to check out one of the variations and it seems they’re offered free shipping:

Link to image: https://d.pr/i/jhgVNi

If you want to charge shipping based on shipping class, you will need to set up Flat rate shipping options: https://docs.woocommerce.com/document/flat-rate-shipping/#shipping-classes

Yes! I have a flat rate shipping set up already! And on the product, I have that shipping specified.

Sorry, I think shipping in WooCommerce is absolutely frustrating for variable products! , and variable products are especially nuts.

I set up a flat rate shipping zone called US Shippingtube. This means I have two flat rate shipping zones- one that its free shipping I use with coupons, and this one to use with shipping tubes.

But in the product, you don’t select a shipping zone- you specify a shipping class.

So, I ALSO have a shipping class with the same name- US Shippingtube. But there appears to be no way to connect the shipping class to the shipping zone.

But in the products table, you don’t specify a shipping zone- you specify a shipping class. So, if the shipping class isn’t connected to the correct shipping zone, that is the problem?

So, on the main product page, I specify the shipping class.

and then, in each variation, I had shipping set as “same as parent.” But maybe that is the problem?

So, I can set each variation to use the specific shipping class. But that is a lot of extra clicks just to get a product set up.

Extremely frustrating.

And, the pics in the documentation appear to be an older version of WooCommerce? My screens don’t appear as the documentation, and my WooCommerce is up to date. so, documentations that is visually different from the actual product just makes it more frustrating.

Hi there!

It seems there’s some confusion with regards to how the options should work.

Please take a look at the following documents:

* Variable Product
* Product Shipping Classes
* Setting up Shipping Zones
* Shipping Classes

While the styling may have changed since the document was created, the options still remain the same with regards to Flat Rate setup:

Link to image: https://d.pr/i/Osn5Jv

I even set up shipping class for the parent product and then set variations to use the same shipping class as the parent, and could still receive shipping method configured for the same:

Link to image: https://d.pr/i/vaxQi7

—

If you’re still having trouble configuring the shipping options, can you please get back to us with:

1. An example shipping to address
2. A screenshot of WooCommerce > Settings > Shipping > Shipping zones
3. Screenshot of your Flat rate setting under the zone that relates to the example shipping address
4. A screenshot of the product configuration on the product edit page: Product Edit Page > Product data > Shipping > Product Shipping class
5. A link to the product itself
6. System Status Report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/.
You can share the direct link to the image as a response to this topic.

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

Thank you for working with us on this.

Hi @tcwaters,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info and resources were helpful!

If you have further questions, please feel free to open a new topic.

Thanks.