Shipping Method not passed to Order

  • Resolved vertadigital

    (@vertadigital)


    2 years, 5 months ago

    Hi there,

    Strange issue happening only with your plugin, using version 1.7.2 which seems to be the latest one.

    Most of the orders paid through your plugin don’t seem to pass the shipping method to the order data.

    When we click “Edit Order” I can’t see what shipping method was selected. I know some method was selected as we had customers complain. We also can see the total is larger than the subtotal by the exact shipping cost amount.

    When we use stripe, this works completely fine. It also seems to happen only with Paypal orders that contain a product bundle for which we use a seperate plugin. The bundles as a result have a 0 value, and their sub items have individual values.

    I don’t know if your plugin could be the cause, but it is strange it only happens when customers pay by PayPal. I have full logs available.

    Have you come across a similar issue before? We really need this solved as it causes big issues with our fulfilment centre resulting in products being shipped with the wrong shipping method.

    Thanks,
    Gabriel

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @vertadigital,

    Thank you for reaching out to us

    Can you please let us know if you are using any third-party plugins on your site related to shipping methods? If you are facing this issue only with bundled products then please let me know which bundled plugin you are using.

    Thread Starter vertadigital

    (@vertadigital)

    Thanks for your reply,

    I am not using any third-party plugins for shipping methods. Just plain woocommerce.

    The only bit of extra customization around shipping is hiding certain shipping options based on user role but I don’t think that influences this issue as it’s a very simple snippet that only hides specific shipping methods and customers are able to proceed and select a shipping method – as we see the total price has increased but we do not see what shipping method was selected.

    The bundles plugin is https://wpclever.net/downloads/product-bundles/

    I don’t know if it is related or if it is just coincidence that it happened to all PayPal orders that had a bundle in the order. I just thought maybe the 0.00 price caused some conflict with your plugin.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @vertadigital,

    Please reach us via support and share the site health info(Tools>Site health>Info>Copy site info) so that we can check if it’s due to any compatibility issues.

    Thread Starter vertadigital

    (@vertadigital)

    Thank you, message sent ??

    Plugin Author WebToffee

    (@webtoffee)

    Hi @vertadigital,

    As we are already communicating the same issue over the support ticket you created, we will go ahead and set this thread as resolved.

    Please feel free to follow up on the ticket you have with us if you have further questions!

Viewing 5 replies - 1 through 5 (of 5 total)
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