Shipping Method lost between cart and checkout

  • Resolved thesnodgrass

    (@thesnodgrass)


    3 years, 10 months ago

    I have 2 shipping methods to choose from, Standard and Next-day.
    If a customer selects next-day on the cart page, then proceeds to the checkout the choice reverts to standard, and they have to re-select next-day.
    When a customer doesn’t notice this it can cause their order to have the wrong shipping method applied.

    • This topic was modified 3 years, 10 months ago by thesnodgrass.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Cara

    (@dcka)

    Hi, @thesnodgrass!

    I checked out your site, and I do see what you mean. My shipping method selection isn’t saved when I go from cart to checkout.

    I ran some tests on my sites, and I couldn’t replicate the issue though. That said, I am only using the default Storefront theme on my site.

    Are you also perhaps using any plugins that affect the default checkout functionality? The reason I ask is that we may be looking at a conflict. To test if that is the case, you can use a plugin like Health Check.

    It has a troubleshooting mode where only you as the admin will see any changes made to the site. Your visitors will not see any changes. The general steps for the conflict test would be:

    1. Enable troubleshooting mode on the Health Check plugin which will deactivate all plugins and switch the site’s theme to a default one like Storefront
    2. Activate WooCommerce
    3. See if the selected shipping method persists when going from cart to checkout

    If the problem is gone, then activate plugins one at a time. In between each activation, repeat step 3. If you’re interested, we have a more in-depth guide on using that plugin here:
    https://docs.woocommerce.com/document/troubleshooting-using-health-check/

    Thanks Cara, your help allowed me to narrow down the issue to a line of code in the child theme, that emptied the checkout page cache.

    Thread Starter thesnodgrass

    (@thesnodgrass)

    Thanks Cara – issue solved

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Great to hear you’re sorted.

    Marking this as resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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