Shipping method changing during checkout and placing order

  • Resolved shanzawaheed

    (@shanzawaheed)


    2 years, 11 months ago

    Hi,

    I am having issue with my website. On cart page I select a shipping method, i select an option and go to checkout page, the option is not being remembered, I again choose shipping option and place and order. But when from the orders list i view my order, the shipping option is not the same i chose. the default one is there in the order. PLease help ASAP

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    To get a better understanding of your site setup, could you please share a copy of your site’s System Status including your site URL? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter shanzawaheed

    (@shanzawaheed)

    Here you go

    https://www.athensprinting.ca/


    ### WordPress Environment ###

    WordPress address (URL): https://www.athensprinting.ca
    Site address (URL): https://www.athensprinting.ca
    WC Version: 6.3.1
    REST API Version: ? 6.3.1
    WC Blocks Version: ? 6.9.0
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.2.1
    Log Directory Writable: ?
    WP Version: ? 5.9.2 – There is a newer version of WordPress available (5.9.3)
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.4.28
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.58.0
    OpenSSL/1.1.1

    SUHOSIN Installed: –
    MySQL Version: 5.7.36-39-log
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 6.3.1
    WC Database Prefix: wp_
    Total Database Size: 34.80MB
    Database Data Size: 26.67MB
    Database Index Size: 8.13MB
    wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
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    ### Post Type Counts ###

    attachment: 247
    custom_css: 1
    nav_menu_item: 58
    page: 26
    post: 29
    product: 29
    revision: 4
    shop_coupon: 1
    shop_order: 249
    shop_order_refund: 1
    wpcf7_contact_form: 2

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (14) ###

    LayerSlider WP: by Kreatura Media – 5.6.9
    Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.6
    All in One SEO: by All in One SEO Team – 4.1.9.4
    Classic Editor: by WordPress Contributors – 1.6.2
    Contact Form 7: by Takayuki Miyoshi – 5.5.6
    Envato Market: by Envato – 2.0.7
    HTML Page Sitemap: by – 1.3.3
    Jetpack: by Automattic – 10.8
    WPBakery Visual Composer: by Michael M – WPBakery.com – 4.12
    Web To Print Shop : uDraw: by Racad Tech
    Inc. – 3.3.2

    WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.25
    WooCommerce Canada Post Shipping: by WooCommerce – 2.5.17
    WooCommerce: by Automattic – 6.3.1

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    Canada Post Shipping For WooCommerce: by Small Fish Analytics Inc. – 2.9.5
    Really Simple SSL: by Really Simple Plugins – 5.3.1

    ### Dropin Plugins (1) ###

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    WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
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    API Enabled: –
    Force SSL: –
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #347 – /shop/
    Cart: #348 – /cart/
    Checkout: #349 – /checkout/
    My account: #350 – /my-account/
    Terms and conditions: ? Page not set

    ### Theme ###

    Name: the7dtchild
    Version: 1.0.0
    Author URL: https://dream-theme.com/
    Child Theme: ?
    Parent Theme Name: The7
    Parent Theme Version: 10.2.1
    Parent Theme Author URL: https://dream-theme.com/
    WooCommerce Support: ?

    ### Templates ###

    Overrides: dt-the7/woocommerce/cart/cart.php
    dt-the7/woocommerce/cart/cross-sells.php
    dt-the7/woocommerce/cart/mini-cart.php
    dt-the7/woocommerce/checkout/form-billing.php
    dt-the7/woocommerce/checkout/form-checkout.php
    dt-the7/woocommerce/checkout/form-coupon.php
    dt-the7/woocommerce/checkout/form-login.php
    dt-the7/woocommerce/checkout/form-shipping.php
    dt-the7/woocommerce/checkout/review-order.php
    dt-the7/woocommerce/checkout/thankyou.php
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    dt-the7/woocommerce/loop/pagination.php
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    dt-the7/woocommerce/notices/success.php
    dt-the7/woocommerce/order/order-details-customer.php
    dt-the7/woocommerce/order/order-details.php
    dt-the7/woocommerce/single-product/meta.php
    dt-the7/woocommerce/single-product/price.php
    dt-the7/woocommerce/single-product/related.php
    dt-the7/woocommerce/single-product/up-sells.php
    dt-the7/woocommerce/content-product_cat.php

    ### Action Scheduler ###

    Complete: 173
    Oldest: 2022-04-10 20:32:32 +0000
    Newest: 2022-04-11 17:06:41 +0000

    Pending: 3
    Oldest: 2022-04-11 17:21:41 +0000
    Newest: 2022-04-12 04:34:42 +0000

    ### Status report information ###

    Generated at: 2022-04-11 17:10:06 +00:00

    Hello,

    Thanks for sending the system status report.

    WP Version: ? 5.9.2 – There is a newer version of WordPress available (5.9.3)

    Be sure to update WordPress to its latest version, here there is a tutorial that might help you out.

    Next, you can switch your theme to Storefront, clear the site cache, disable all the plugins except for WooCommerce, WooCommerce Shipping & Tax, and WooCommerce Canada Post Shipping, and check if the issue is appearing again, if not, it means there was a conflict caused by a plugin or the theme (you can reactivate the plugins until the one causing the issue is found).

    You can find a more detailed explanation on how to do a conflict test here.

    Let us know if this makes a difference.

    • This reply was modified 2 years, 11 months ago by Igor H.

    We haven’t heard back from you in a while, (I think you have been able to find a solution) so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Shipping method changing during checkout and placing order’ is closed to new replies.