Shipping method changing during checkout and placing order
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Hi,
I am having issue with my website. On cart page I select a shipping method, i select an option and go to checkout page, the option is not being remembered, I again choose shipping option and place and order. But when from the orders list i view my order, the shipping option is not the same i chose. the default one is there in the order. PLease help ASAP
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Hello,
To get a better understanding of your site setup, could you please share a copy of your site’s System Status including your site URL? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Here you go
https://www.athensprinting.ca/
### WordPress Environment ###WordPress address (URL): https://www.athensprinting.ca
Site address (URL): https://www.athensprinting.ca
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: ? 5.9.2 – There is a newer version of WordPress available (5.9.3)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –### Server Environment ###
Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1SUHOSIN Installed: –
MySQL Version: 5.7.36-39-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?### Database ###
WC Database Version: 6.3.1
WC Database Prefix: wp_
Total Database Size: 34.80MB
Database Data Size: 26.67MB
Database Index Size: 8.13MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 11.52MB + Index: 0.41MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
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wp_actionscheduler_logs: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
wp_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.19MB + Index: 0.02MB + Engine InnoDB
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wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 4.11MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 2.52MB + Index: 2.89MB + Engine InnoDB
wp_posts: Data: 0.44MB + Index: 0.13MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_udraw_clipart: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_udraw_clipart_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_udraw_customer_designs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_udraw_excel_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_udraw_price_matrix: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_udraw_price_matrix_in_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_udraw_svg_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_udraw_templates: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_udraw_templates_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_udraw_templates_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_udraw_temporary_designdata: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_udraw_text_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB### Post Type Counts ###
attachment: 247
custom_css: 1
nav_menu_item: 58
page: 26
post: 29
product: 29
revision: 4
shop_coupon: 1
shop_order: 249
shop_order_refund: 1
wpcf7_contact_form: 2### Security ###
Secure connection (HTTPS): ?
Hide errors from visitors: ?### Active Plugins (14) ###
LayerSlider WP: by Kreatura Media – 5.6.9
Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.6
All in One SEO: by All in One SEO Team – 4.1.9.4
Classic Editor: by WordPress Contributors – 1.6.2
Contact Form 7: by Takayuki Miyoshi – 5.5.6
Envato Market: by Envato – 2.0.7
HTML Page Sitemap: by – 1.3.3
Jetpack: by Automattic – 10.8
WPBakery Visual Composer: by Michael M – WPBakery.com – 4.12
Web To Print Shop : uDraw: by Racad Tech
Inc. – 3.3.2WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.25
WooCommerce Canada Post Shipping: by WooCommerce – 2.5.17
WooCommerce: by Automattic – 6.3.1### Inactive Plugins (2) ###
Canada Post Shipping For WooCommerce: by Small Fish Analytics Inc. – 2.9.5
Really Simple SSL: by Really Simple Plugins – 5.3.1### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php
### Must Use Plugins (6) ###
Force Strong Passwords – WPE Edition: by Jason Cosper – 1.8.0
WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
WP Engine Cache Plugin: by WP Engine – 1.0.8
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1### Settings ###
API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #347 – /shop/
Cart: #348 – /cart/
Checkout: #349 – /checkout/
My account: #350 – /my-account/
Terms and conditions: ? Page not set### Theme ###
Name: the7dtchild
Version: 1.0.0
Author URL: https://dream-theme.com/
Child Theme: ?
Parent Theme Name: The7
Parent Theme Version: 10.2.1
Parent Theme Author URL: https://dream-theme.com/
WooCommerce Support: ?### Templates ###
Overrides: dt-the7/woocommerce/cart/cart.php
dt-the7/woocommerce/cart/cross-sells.php
dt-the7/woocommerce/cart/mini-cart.php
dt-the7/woocommerce/checkout/form-billing.php
dt-the7/woocommerce/checkout/form-checkout.php
dt-the7/woocommerce/checkout/form-coupon.php
dt-the7/woocommerce/checkout/form-login.php
dt-the7/woocommerce/checkout/form-shipping.php
dt-the7/woocommerce/checkout/review-order.php
dt-the7/woocommerce/checkout/thankyou.php
dt-the7/woocommerce/content-product.php
dt-the7/woocommerce/content-widget-product.php
dt-the7/woocommerce/content-widget-reviews.php
dt-the7/woocommerce/global/breadcrumb.php
dt-the7/woocommerce/global/form-login.php
dt-the7/woocommerce/global/quantity-input.php
dt-the7/woocommerce/loop/loop-end.php
dt-the7/woocommerce/loop/loop-start.php
dt-the7/woocommerce/loop/pagination.php
dt-the7/woocommerce/myaccount/form-login.php
dt-the7/woocommerce/notices/error.php
dt-the7/woocommerce/notices/notice.php
dt-the7/woocommerce/notices/success.php
dt-the7/woocommerce/order/order-details-customer.php
dt-the7/woocommerce/order/order-details.php
dt-the7/woocommerce/single-product/meta.php
dt-the7/woocommerce/single-product/price.php
dt-the7/woocommerce/single-product/related.php
dt-the7/woocommerce/single-product/up-sells.php
dt-the7/woocommerce/content-product_cat.php### Action Scheduler ###
Complete: 173
Oldest: 2022-04-10 20:32:32 +0000
Newest: 2022-04-11 17:06:41 +0000Pending: 3
Oldest: 2022-04-11 17:21:41 +0000
Newest: 2022-04-12 04:34:42 +0000### Status report information ###
Generated at: 2022-04-11 17:10:06 +00:00
Hello,
Thanks for sending the system status report.
WP Version: ? 5.9.2 – There is a newer version of WordPress available (5.9.3)
Be sure to update WordPress to its latest version, here there is a tutorial that might help you out.
Next, you can switch your theme to Storefront, clear the site cache, disable all the plugins except for WooCommerce, WooCommerce Shipping & Tax, and WooCommerce Canada Post Shipping, and check if the issue is appearing again, if not, it means there was a conflict caused by a plugin or the theme (you can reactivate the plugins until the one causing the issue is found).
You can find a more detailed explanation on how to do a conflict test here.
Let us know if this makes a difference.
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This reply was modified 2 years, 11 months ago by
Igor H.
We haven’t heard back from you in a while, (I think you have been able to find a solution) so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Thanks.
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This reply was modified 2 years, 11 months ago by
- The topic ‘Shipping method changing during checkout and placing order’ is closed to new replies.