Shipping Label paid for but no tracking number!

  • Resolved nikiamedia

    (@nikiamedia)


    4 years, 8 months ago

    Hello, I need to get this resolved ASAP. I paid for a shipping label and did not get a tracking number! How is this possibly. I also printed the label with my new label printer and it doesn’t look like the typical label. Please help aSAP! I have to ship by tomorrow morning eastern time!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter nikiamedia

    (@nikiamedia)

    0901000001727 this is the only number I got which is not a tracking number.

    Plugin Support Aurélien Leftick

    (@leftick)

    Hi there,

    It sounds like you bought First-Class Mail postage for an envelope. This is the USPS service typically used to send letters and doesn’t include tracking. These labels also use a different format, here is an example.

    There are more details on this topic under the “Tracking” section of the WooCommerce Services documentation.

    An option would be to request a refund the label you printed and buy a new label with an increased height of the package to something over 3/4 inch. It would be a little more expensive but would include tracking.

    Hope this helps!

    Thread Starter nikiamedia

    (@nikiamedia)

    I am pretty sure it said priority package, but ok. thanks.

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Howdy,

    This thread has been inactive for a bit, so I’m going to mark it as Resolved now. Please feel free to open a new one if you have any further questions or are still having troubles with printing the labels.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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