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Nouman Shahid
(@nouman27)

2 years, 5 months ago
Hi,

I have an issue with the shipping payment because some of the order doesn’t add the shipping amount in the netseay portal but when I checked in the woo commerce order the shipping is shown also I checked in your changelog you mention this point so my problem is related to this point and I used the plugin version 1.23.4

Fix – Fix critical errors sometimes happening when saving the shipping reference in the order.

For further clarification check this link for the difference in net total in woocomerce and neteasy portal.

https://www.linkpicture.com/q/Screenshot_8_2.png
https://www.linkpicture.com/q/Screenshot_9_16.png
- This topic was modified 2 years, 5 months ago by Nouman Shahid. Reason: Add the screenshot

Viewing 7 replies - 1 through 7 (of 7 total)

krokedilmartin
(@krokedilmartin)

2 years, 5 months ago

Hello @nouman27

Please add a system report from your store here using a service like https://pastebin.com/

Here is a guide how to find the system report: https://vimeo.com/672262450/97bf9d714d?embedded=true&source=video_title&owner=4598096

Thread Starter Nouman Shahid
(@nouman27)

2 years, 5 months ago

Thank you for the quick response.This is the system report
https://pastebin.com/UTweVzkK

krokedilmartin
(@krokedilmartin)

2 years, 5 months ago

Hello @nouman27

My suggestion is that you upgrade to the latest version of Nets Easy for WooCommerce.
You are now using a version released june 2021.
My suggestion is that you test the new version in a staging environment in test mode.

Please come back with a new post if the same behavior is present when using the updated plug in.

Thread Starter Nouman Shahid
(@nouman27)

2 years, 5 months ago

We are entering the amount manually for a partial refund in woocommerce order and we have to debug the request, there is no order items information in it could it be the reason?

krokedilmartin
(@krokedilmartin)

2 years, 5 months ago

Hello @nouman27

Are you now using the latest version of Nets Easy for WooCommerce?

Thread Starter Nouman Shahid
(@nouman27)

2 years, 5 months ago

Yes using the latest version 2.0.1 and it shows the API request error

krokedilmartin
(@krokedilmartin)

2 years, 5 months ago

Hello @nouman27

I need to see log files that can′t be shared in this public forum to investigate this issue further.
Please email [email protected] and add a link to this thread in the email.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Shipping is not added in the neteasy portal’ is closed to new replies.

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