Shipping Information Not Aligning with GMC

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello DoubleG,

    Thank you for contacting Woo support.

    The screenshots you shared seem to have expired or been removed.
    This is the message that appears.

    Please share the screenshot again.
    Could you also confirm if you have made changes or updates directly at GMC?

    Looking forward to your response. ??

    Best regards.

    Thread Starter DoubleG

    (@doubleg)

    Here are the new screenshots:

    https://snipboard.io/UacMBZ.jpg

    https://snipboard.io/M2z3DH.jpg

    https://snipboard.io/7tA54L.jpg

    https://snipboard.io/7tA54L.jpg

    https://snipboard.io/kl2Ad9.jpg

    We had made changes to try to manually put shipping information into GMC, but was removed due to GMC pulling from Woo Commerce. Let me know if these work. Thx!

    Hey, @doubleg!

    Thanks for the screenshots!

    I see here you have different types of shipping. Are they just different names for the flat rate used on that zone, or are you using any other plugins to add different shipping methods?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter DoubleG

    (@doubleg)

    Yes, this is for the different flat rates used per weight. Let me know if this helps.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @doubleg,

    Yes, this is for the different flat rates used per weight. Let me know if this helps.

    Can you let us know more details about this? Which plugin are you using to handle weight-based shipping? It’s possible that this isn’t being carried over to the Google Merchant Center due to compatibility issues with this plugin.

    Additionally, to test, can you try setting up a default shipping method using WooCommerce only and let us know if that one syncs?

    Thanks!
    -OP

    Thread Starter DoubleG

    (@doubleg)

    Hi there! I am currently using the plugin flexible shipping, which allows us to set up manually by weight the different pricing. Here is a picture of the weights within flexbile shipping in a certain shipping zone.

    https://snipboard.io/ArcZDh.jpg

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @doubleg,

    Thanks for the additional information.

    The screenshot isn’t loading this time as well. Please share it again.

    Could you please try this as well? So that we can confirm whether there is a conflict between the Flexible Shipping plugin and Google Listing and Ads?

    Additionally, to test, can you try setting up a default shipping method using WooCommerce only and let us know if that syncs?

    Looking forward to hearing from you soon.

    Thanks!

    Thread Starter DoubleG

    (@doubleg)

    Hi there! I have changed to using flat rates and custom shipping classes instead, and this seemed to work for all my zones, except to all countries not listed (rest of the world). How can I fix this part so the other countries on GMC are connected? Thanks so much for your help!

    https://snipboard.io/dNVsZU.jpg

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello DoubleG

    Thank you for your reply.

    The shipping rates are calculated at the country-wide level.
    So you need to provide estimated shipping rates for all countries specified in your target audience.
    For more details visit this link and read point number 3: Provide shipping information.

    I hope this helps.
    Let me know if you have more questions. ??

    Best regards.

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