SHIPPING FEES NOT SHOWING AT CHECKOUT

  • Please help, shipping fees are not showing during checkout on my woocomerce website. Thanks in advance.

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.7.0
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.9.0
    Log Directory Writable: ?
    WP Version: 6.7.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.2.27
    PHP Post Max Size: 256 MB
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    cURL Version: 8.2.1
    OpenSSL/3.1.4

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    ### Database ###

    [REDACTED]

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    attachment: 2360
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    custom_css: 1
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    cx_widget: 1
    elementor_library: 9
    envato_tk_import: 1
    nav_menu_item: 21
    oembed_cache: 11
    page: 34
    post: 15
    product: 214
    product_variation: 304
    revision: 346
    shop_coupon: 879
    shop_order: 1224
    ux_template: 1
    wp_font_face: 36
    wp_font_family: 12
    wp_global_styles: 2
    wp_navigation: 1
    wpforms: 2

    ### Security ###

    Secure connection (HTTPS): ?
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    ### Active Plugins (31) ###

    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.7
    Classic Editor: by WordPress Contributors – 1.6.7
    Code Snippets: by Code Snippets Pro – 3.6.8
    Coupon X Discount Pop Up Pro: by Premio – 1.3.4
    Duplicate Page: by mndpsingh287 – 4.5.4
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    Facebook for WooCommerce: by Facebook – 3.3.5
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    Checkout Field Editor for WooCommerce: by ThemeHigh – 2.1.2
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    WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.8
    WPForms Lite: by WPForms – 1.9.3.2

    ### Inactive Plugins (0) ###


    ### Dropin Plugins () ###

    maintenance.php: maintenance.php
    object-cache.php: Performance Lab Server Timing Object Cache Drop-In

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: NGN (NGN)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 438 KB

    ### WC Pages ###

    Shop base: #6 - /shop/
    Cart: #7 - /cart/ -  Contains the woocommerce_cart shortcode
    Checkout: #8 - /checkout/ -  Contains the woocommerce_checkout shortcode
    My account: #9 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
    Terms and conditions: #10 - /terms-and-conditions/

    ### Theme ###

    Name: Flatsome
    Version: 3.19.11
    Author URL: https://uxthemes.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    Theme type: Classic theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/cart/mini-cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/order-received.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/header.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/rating.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php


    ### WooCommerce PayPal Payments ###

    Onboarded: ?
    Shop country code: NG
    WooCommerce currency supported: –
    Advanced Card Processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Subscriptions Mode: Disabled
    PayPal Shipping Callback: –
    Apple Pay: –
    Google Pay: –
    Fastlane: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store
    add-to-cart-with-options-stepper-layout

    Disabled Features: product-data-views
    experimental-blocks
    coming-soon-newsletter-template
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings
    use-wp-horizon
    blockified-add-to-cart

    Daily Cron: ? Next scheduled: 2025-02-26 20:57:08 +00:00
    Options: ?
    Notes: 222
    Onboarding: completed

    ### Action Scheduler ###

    Canceled: 2
    Oldest: 2025-02-03 08:51:16 +0000
    Newest: 2025-02-19 11:17:14 +0000

    Complete: 4,491
    Oldest: 2025-02-10 13:22:52 +0000
    Newest: 2025-02-26 12:58:11 +0000

    Failed: 135
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    Newest: 2024-12-31 16:41:31 +0000

    Pending: 12
    Oldest: 2025-02-26 13:13:11 +0000
    Newest: 2025-03-05 00:56:26 +0000


    ### Status report information ###

    Generated at: 2025-02-26 13:02:00 +00:00

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @nusrah,

    To better understand your shipping setup, please share the following screenshots:

    • General Settings: Navigate to WooCommerce > Settings and capture this page.
    • Shipping Zone Settings: Go to WooCommerce > Settings > Shipping and provide a screenshot.
    • Shipping Settings: Open WooCommerce > Settings > Shipping > Shipping Settings and share this page as well.

    I look forward to your response.

    Thread Starter nusrah

    (@nusrah)

    Hello. Thank you for responding. The screenshots requested are attached herewith.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for sharing the screenshots.

    I have applied the same settings on my site, and I can see that the shipping cost appears correctly after adding the address. However, on your site, the shipping cost does not appear even after adding the address.

    This could be caused by a plugin conflict. For testing purposes, could you please deactivate all plugins except WooCommerce and check if the issue still occurs? For more details on how to run a conflict test you can use this article.
    https://woocommerce.com/document/how-to-test-for-conflicts/

    If the issue persists, could you please share the System Status Report, which you can find under WooCommerce > Status?

    Please use?https://pastebin.com/?or?https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.???????????????????????????????????????????????????????????????????????????

Viewing 3 replies - 1 through 3 (of 3 total)
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