Shipping Details Section not Showing up at Checkout

  • Resolved Mark Schaefer

    (@revschaef)


    4 years, 5 months ago

    I have set up WooCommerce as best as I am able and everything seems to be working fine except for the fact that when you get to checkout, only a billing address may be entered. There is no space for entering the shipping address, which, given that our site is meant for gift giving is really important.

    I have tried every toggle I can think of but the checkout only displays the “Billing Details” and “Additional Information” sections.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Tomasz WP Desk

    (@tomaszwp)

    Hello @revschaef,

    I guess that all products are set up as virtual. Virtual products are not shipped so the Shipping section is disabled.
    Please uncheck this option in the settings of each product.

    If the products are not virtual – please go to WooCommerce > Settings > Shipping > Shipping options and make sure Shipping destination is set to Default to customer shipping address or Default to customer billing address.

    Thread Starter Mark Schaefer

    (@revschaef)

    This was incredibly helpful and turning off the virtual product toggle solved the problem. Thank you!

    Plugin Support Tomasz WP Desk

    (@tomaszwp)

    Hello @revschaef,

    Good to hear that everything is OK.

    I am marking this topic as resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Shipping Details Section not Showing up at Checkout’ is closed to new replies.

Tags