Shipping costs not showing when Dokan Marketplace is active

  • Resolved Sam

    (@wamshatley)


    4 years, 2 months ago

    I run a small marketplace for vendors using the Dokan Multivendor plugin.

    I’m trying to output shipping costs and methods into the feed for Google Shopping, because shipping costs for each item will depend on the vendor’s chosen shipping settings, so I can’t use the shipping calculations within Google Merchant Center (as each vendor won’t have access).

    I’ve got the feed outputting what looks like the right tags, but the price is always shown as 0 GBP. I presume this is something to do with the way that Dokan stores shipping information somehow separately to Woocommerce:

    <g:shipping>
<g:country>GB</g:country>
<g:service>UK Standard Shipping GB</g:service>
<g:price>GBP 0</g:price>
</g:shipping>

    Is this something that’s been seen before, or how would I go about modifying the feed to get the correct shipping costs pulled in from Dokan’s implementation of Woocommerce Zone Shipping?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Thanks for using our plugin and reaching out to us.

    The WooCommerce shipping functionality is rather complex so with the exception of a few popular plugin’s our plugin is only able to retrieve the shipping costs when they are created within the normal WooCommerce zones and methods. Any 3th party plugin that add’s its own shipping functionality on that of WooCommerce, such as Dokan, is not supported by us. Unfortunately this means our plugin won’t be able to retrieve those shipping costs from your Dokan implementation.

    Thread Starter Sam

    (@wamshatley)

    Thanks for the response. I guess this is more complex than we’d hoped!

    Just out of interest, could there be any scope for paid customisation/addition of this functionality, or would this be something we’d have to reach out to Dokan about?

    Hi,

    Since, unfortunately, we had no other users requesting support for the Dokan plugin changes of this getting picked-up anytime soon are negligible. The list of user-requests is pretty long and we usually prioritise them on the amount of users that will be helped by us introducing such a new feature.

    We don’t know if Dokan can do something about it, you’d have to reach out to them for that.

Viewing 3 replies - 1 through 3 (of 3 total)
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