Shipping cost not updating in checkout

  • Resolved bossquiat

    (@bossquiat)


    4 years, 2 months ago

    shipping zones have been set up correctly, once in cart page if another location is selected the shipping cost doesnt update itself to the correct shipping cost.

    For some reason only the top shipping zone is being applied, for example i have a list of 7 shipping zones united kingdom at the top of the list. If i change united kingdom and put India at the top of the list then the price will now be ￡14.

    Any suggestions? i have deactivated plugins to see if there was conflict, i have changed the theme to see if it was the theme

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    Can you send over a screenshot of the site’s shipping zones to I can take a look?
    I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this thread. It works with Chrome, Firefox, Safari, and Edge.

    Looking forward to hearing from you!

    Ross

    Thread Starter bossquiat

    (@bossquiat)

    https://snipboard.io/9tDzfa.jpg

    https://snipboard.io/CJqb90.jpg

    Thanks for even responding. Hopefully this give you an understanding of how i set it up.

    Ive also had to add Maxmin geolocator as i thought this may solve the problem.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    Thanks for sending those screenshots over to us! It looks like you haven’t told WooCommerce the zone regions, which is why it’s acting the way it is. To fix this, head to the shipping zone, and define the zone region, as shown here – https://d.pr/i/7dH86v

    You’ll want to do this for every shipping zone.

    For some context, if WooCommerce says Everywhere for a zone region, it’s actually talking about the whole world. So even though the zone is called China, for example, since there’s no zone region defined, WooCommerce will set that region to worldwide.

    Hope this helps, and if you need anything else, feel free to ask!

    Ross

    Thread Starter bossquiat

    (@bossquiat)

    Ross you are an absoloute legend, dont wanna speak to soon and get to excited but thank you very much for even taking the time to assist me ive been beating my head against the wall for 24hrs now lol. so thanks again if i have any more issues i may reach out again.

    Thread Starter bossquiat

    (@bossquiat)

    it worked.. thank you so much Ross

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Yay! That’s great to hear ??

    I’m going to mark this thread as resolved, but if you need anything else, feel free to start a new one.

    Best,

    Ross

Viewing 6 replies - 1 through 6 (of 6 total)
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