Shipping Cost Not Showing in Checkout

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Can you also send screenshots of what you have set up in terms of shipping so far? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your response. It works with Chrome, Firefox and Edge.

Hi Fevered,

Thanks for your response

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### WordPress Environment ###

WordPress address (URL): https://furnishings-portal.co.uk
Site address (URL): https://furnishings-portal.co.uk
WC Version: 4.1.0
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.5
WC Admin Version: ? 1.1.1
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 128 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.17
PHP Post Max Size: 64 MB
PHP Time Limit: 600
PHP Max Input Vars: 4000
cURL Version: 7.70.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.23-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
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SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: wp_
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page: 15
post: 2
product: 308
revision: 206
shop_order: 1
wcpa_pt_forms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

All-in-One WP Migration File Extension: by ServMask
Inc. – 1.6

All-in-One WP Migration: by ServMask – 7.21
Autoptimize: by Frank Goossens (futtta) – 2.7.1
Child Theme Configurator: by Lilaea Media – 2.5.2
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.3.1

Redirection: by John Godley – 4.7.2
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.23

W3 Total Cache: by BoldGrid – 0.13.3
WC Password Strength Settings: by Daniel Santoro – 2.1.0 – Installed version not tested with active version of WooCommerce 4.1.0
AWS Price Calculator: by Altos Web Solutions Italia – 2.4.4 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce: by Automattic – 4.1.0
Wordfence Security: by Wordfence – 7.4.7
WP Mail SMTP: by WPForms – 2.0.0

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Akismet Anti-Spam: by Automattic – 4.1.5
Hello Dolly: by Matt Mullenweg – 1.7.2
Online Worldpay For WooCommerce: by Payment Plugins
[email protected] – 2.0.6 – Installed version not tested with active version of WooCommerce 4.1.0

Product CSV Import Export (BASIC): by WebToffee – 1.7.8 – Installed version not tested with active version of WooCommerce 4.1.0
TI WooCommerce Wishlist: by TemplateInvaders – 1.20.1
Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.80 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce Customizer: by SkyVerge – 2.7.3 – Installed version not tested with active version of WooCommerce 4.1.0
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.4.9 – Installed version not tested with active version of WooCommerce 4.1.0
Woocommerce Table Rate Shipping: by JEM Plugins – 2.0.8 – Installed version not tested with active version of WooCommerce 4.1.0
WOOF – WooCommerce Products Filter: by realmag777 – 1.2.4 – Installed version not tested with active version of WooCommerce 4.1.0

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: db.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #15 – /shop/
Cart: #16 – /basket/
Checkout: #17 – /checkout/
My account: #47 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Jordan Divi Child
Version: 1.1.1589552827
Author URL: https://jordan-james.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.4.4
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 326
Oldest: 2020-04-24 09:17:14 +0000
Newest: 2020-05-19 11:59:37 +0000

Screenshot link: https://snipboard.io/fGpEU5.jpg

Hmmm, I’m not seeing any immediate red flags in that status report and I’m wondering about the setup here. Can you share screenshots of the following:

• The shipping zones as found under **WooCommerce > Settings > Shipping**
• The country restriction settings under **WooCommerce > Settings > General**
• The Shipping destination settings found under **WooCommerce > Settings > Shipping > Shipping Options**

Thanks!

The shipping zones as found under **WooCommerce > Settings > Shipping**

https://snipboard.io/vYROQg.jpg

The country restriction settings under **WooCommerce > Settings > General**

Screenshot Link: https://snipboard.io/5m6tQr.jpg

The Shipping destination settings found under **WooCommerce > Settings > Shipping > Shipping Options**

https://snipboard.io/LBviO1.jpg

thanks

Any update on the above, still facing issues?

Hi @jayjay524,

Those screenshots are pretty helpful.

In the first one, I notice that you don’t have anything selected under Zone regions. This is the most important part of your set up as that’s what tells the system where to look in order to match the customer’s address to a shipping zone.

The name is only for your own readability so that you know which zone you’re currently working on if you’re making any changes.

It should look like this in order to target UK addresses:

Full Size: https://d.pr/i/3NZTlD

Also, when checking out the user has no fields to input a shipping address.

I tried to make an order and looked at the checkout page. I can see that you have the additional issue of no payment methods being available. You’re going to want to sort that out by activating the relevant payment methods. I’d recommend Stripe and/or PayPal.

WooCommerce typically assumes that the billing and shipping addresses are the same, but provides the options to enter an alternate shipping address.

Seeing as you have the “Shipping destination” set to Default to customer shipping address, the shipping address fields should already be displaying, but they aren’t.

This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here – https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Hi @luminus, @riaanknoetze and @fevered

Thanks for your help on this one. It is certainly a strange scenario.

Thanks @luminus for your reply, I have now changed the zone region to United Kingdom, unfortunately, still, no shipping costs being shown.

Please see: https://snipboard.io/PHRtA2.jpg

I have also changed the theme to storefront and disabled all plugins, still no shipping costs, and no option to enter shipping address in checkout.

Please see: https://snipboard.io/IX9UzD.jpg

Thanks

Jordan

products can now be found at https://furnishings-portal.co.uk/checkout/

@jayjay524,

It looks like the reason why you don’t have any shipping options is that you have marked all of your products as virtual.

Virtual products like eBooks do not require any shipping. As you’re selling physical products, you need to ensure that the virtual checkbox is unchecked as in the screenshot below:

Full Size: https://d.pr/i/ldQuKR

I intentionally included the tooltip to provider additional clarity. You will notice that for every product where you have checked the “virtual” checkbox, the shipping tab on the left will be missing.

You should only be checking this box for products that DO NOT require shipping.

@luminus you solved it! That was the problem.

Thanks so much for your help man!