Shipping cost not added!
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No shipping cost is being added to orders on my site. And the fields for shipping address in the shopping cart are gone.
I use the Flexible Shipping plug-in.
The only thing I have done in the last 24 hours is updating WooCommerce 4.9.0.
What to do?- This topic was modified 3 years, 10 months ago by sveilore.
The page I need help with: [log in to see the link]
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Hello @sveilore ,
I am sorry to hear about the issue.
With every update, WooCommerce add/fixes/improve many features. All other dependent plugins are adviced to modify their integration to work with WooCommerce.
The shipping plugin you are using might not be yet ready for the new WooCommerce update. You can either roll back to the previous version or contact the Flexible Shipping plugin developers to suggest a fix for the issue.
Thank you ??
Shipping cost is still not added to orders on my site, and the address fields are still gone from the shopping cart.
I received an automatic email with subject: Your Site is Experiencing a Technical Issue
This is some of the text in the email:When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.6
Current theme: Storefront (version 3.2.0)
Current plugin: WooCommerce (version 4.9.0)
PHP version 7.3.23Error Details
=============
An error of type E_ERROR was caused in line 1799 of the file /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php. Error message: Uncaught IntlException: Constructor failed in /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php:1799
Stack trace:
#0 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(1799): Collator->__construct(‘en_US’)
#1 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(53): wc_asort_by_locale(Array)
#2 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(38): WC_Countries->get_countries()
#3 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(239): WC_Countries->__get(‘countries’)
#4 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(1307): WC_Countries->get_allowed_countries()
#5 /www/webvol38/dp/i0ww99t2rt6911l/roxxI have received this message from a plugin contributer:
This problem is related to woocommerce and PHP: https://github.com/woocommerce/woocommerce/issues/28516
Please contact your hosting provider to resolve this issue.I have contacted my hosting provider (Loopia) and they say it`s a WooCommerce problem.
So what do I do know? I can`t sell anything without shipping cost being added to the orders.Hey @sveilore
When you deactivate the Flexible Shipping plugin, does it add shipping costs to orders using WooCommerce’s default functionality, or does that also not work?
If the default WooCommerce functionality doesn’t give you problems, but you only see it when you have the Flexible Shipping plugin enabled, it’s best to check this with that plugin’s own support team.
If the problem also appears with WooCommerce’s default shipping functionality (and it occurs when all plugins except WooCommerce are deactivated), let us know.
It was exactly the same when I deactivated Flexible Shipping. Nothing changed.
I deactivated all plugins except for WooCommerce and nothing happened. It was still the same without shipping and fields for the address.
Hi @senff
Is anyone looking at this?Hello @sveilore ,
I am sorry to hear that you are still having the problem.
Would you mind to check the settings under wp-admin > WooCommerce > Settings > General –
Selling location(s). If it is set to Disable then make sure to change it to other options – https://prnt.sc/wqnrnl.More details on this is on this documentation.
If the above does not help please provide your WooCommerce configuration status from
wp-admin > WooCommerce > Status
page use the button marked in this screenshot, then use the copy for support button.Thank you ??
Shipping location(s) is set to “Ship to all countries you sell to”.
This is the status:### WordPress Environment ### WordPress address (URL): https://roxxbkk.com Site address (URL): https://roxxbkk.com WC Version: 4.9.0 REST API Version: ? 4.9.0 WC Blocks Version: ? 4.0.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.8.3 Log Directory Writable: ? WP Version: 5.6 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.46 (FreeBSD) mpm-itk/2.4.7-04 PHP/7.4.14 PHP Version: 7.4.14 PHP Post Max Size: 200 MB PHP Time Limit: 180 PHP Max Input Vars: 5000 cURL Version: 7.74.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.27-MariaDB-log Max Upload Size: 200 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 4.9.0 WC Database Prefix: wp_roxxbkk_com_ Total Database Size: 190.78MB Database Data Size: 138.68MB Database Index Size: 52.10MB wp_roxxbkk_com_woocommerce_sessions: Data: 39.06MB + Index: 5.02MB + Engine InnoDB wp_roxxbkk_com_woocommerce_api_keys: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_roxxbkk_com_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_roxxbkk_com_woocommerce_order_items: Data: 2.52MB + Index: 0.44MB + Engine InnoDB wp_roxxbkk_com_woocommerce_order_itemmeta: Data: 17.53MB + Index: 11.02MB + Engine InnoDB wp_roxxbkk_com_woocommerce_tax_rates: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_roxxbkk_com_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_roxxbkk_com_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_roxxbkk_com_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_roxxbkk_com_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_englishudfc_com_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_englishudfc_com_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_englishudfc_com_options: Data: 1.03MB + Index: 0.02MB + Engine InnoDB wp_englishudfc_com_postmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_englishudfc_com_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_englishudfc_com_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_roxxbkk_com_actionscheduler_actions: Data: 0.17MB + Index: 0.16MB + Engine InnoDB wp_roxxbkk_com_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_actionscheduler_logs: Data: 0.17MB + Index: 0.17MB + Engine InnoDB wp_roxxbkk_com_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_failed_logins: Data: 2.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_login_activity: Data: 0.25MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_commentmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_roxxbkk_com_comments: Data: 1.52MB + Index: 0.53MB + Engine InnoDB wp_roxxbkk_com_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_options: Data: 9.03MB + Index: 3.03MB + Engine InnoDB wp_roxxbkk_com_postmeta: Data: 28.56MB + Index: 16.02MB + Engine InnoDB wp_roxxbkk_com_posts: Data: 21.52MB + Index: 3.83MB + Engine InnoDB wp_roxxbkk_com_termmeta: Data: 0.25MB + Index: 0.25MB + Engine InnoDB wp_roxxbkk_com_terms: Data: 0.06MB + Index: 0.09MB + Engine InnoDB wp_roxxbkk_com_term_relationships: Data: 6.31MB + Index: 3.31MB + Engine InnoDB wp_roxxbkk_com_term_taxonomy: Data: 0.22MB + Index: 0.23MB + Engine InnoDB wp_roxxbkk_com_usermeta: Data: 2.38MB + Index: 2.97MB + Engine InnoDB wp_roxxbkk_com_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_roxxbkk_com_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_wc_customer_lookup: Data: 0.44MB + Index: 0.39MB + Engine InnoDB wp_roxxbkk_com_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_wc_order_product_lookup: Data: 1.52MB + Index: 0.98MB + Engine InnoDB wp_roxxbkk_com_wc_order_stats: Data: 0.47MB + Index: 0.41MB + Engine InnoDB wp_roxxbkk_com_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_wc_product_meta_lookup: Data: 2.52MB + Index: 1.89MB + Engine InnoDB wp_roxxbkk_com_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_wc_tax_rate_classes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 9328 nav_menu_item: 17 page: 21 post: 1 product: 14287 pwbf_deal: 2 pwbf_event: 3 revision: 965 shop_coupon: 1 shop_order: 5850 shop_order_refund: 239 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (15) ### All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.4.6 Classic Editor: by WordPress Contributors – 1.6 Contact Form 7: by Takayuki Miyoshi – 5.3.2 Google Tag Manager for WordPress: by Thomas Geiger – 1.11.6 Flexible Shipping: by WP Desk – 4.0.7 Insert Headers and Footers: by WPBeginner – 1.5.0 PayPal for WooCommerce: by Angell EYE – 1.5.7 – Installed version not tested with active version of WooCommerce 4.0 Black Friday and Cyber Monday for WooCommerce Pro: by Pimwick LLC – 1.82 PW WooCommerce On Sale!: by Pimwick LLC – 1.17 Simple Automatic Updates: by Jon Tejnung – 0.1.3 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.46 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1 WooCommerce: by Automattic – 4.9.0 WP Mail SMTP: by WPForms – 2.5.1 WP Super Cache: by Automattic – 1.7.1 ### Inactive Plugins (2) ### Akismet Anti-Spam: by Automattic – 4.1.8 Easy WP SMTP: by wpecommerce alexanderfoxc – 1.4.5 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: ? Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #21 - / Cart: #23 - /shopping-cart/ Checkout: #25 - /checkout/ My account: #27 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Storefront Version: 3.3.0 Author URL: https://woocommerce.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Complete: 587 Oldest: 2020-12-16 17:43:08 +0700 Newest: 2021-01-16 09:36:50 +0700 Pending: 1 Oldest: 2021-01-21 02:53:09 +0700 Newest: 2021-01-21 02:53:09 +0700
- This reply was modified 3 years, 10 months ago by sveilore.
Hello @sveilore ,
From your status report, I can see that other plugins are still active.
Would you mind completely disable all plugins except WooCommerce also activate a different theme than the current one?
I can see that the shipping options are completely removed from the cart/checkout page. As the fresh installation of the latest version of WooCommerce does not reproduce the issue, it seems to be happening because of a misconfiguration, plugin conflict, or a custom code.
I understand this can be frustrating. Also, I will recommend to take a full backup and then re-install WooCommerce to be sure there is no problem with the plugin files.
I hope you will be able to get to the solution.
Thank you ??
All plugins deactivated, except WooCommerce, and theme changed:
### WordPress Environment ### WordPress address (URL): https://roxxbkk.com Site address (URL): https://roxxbkk.com WC Version: 4.9.0 REST API Version: ? 4.9.0 WC Blocks Version: ? 4.0.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.8.3 Log Directory Writable: ? WP Version: 5.6 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.46 (FreeBSD) mpm-itk/2.4.7-04 PHP/7.4.14 PHP Version: 7.4.14 PHP Post Max Size: 200 MB PHP Time Limit: 180 PHP Max Input Vars: 5000 cURL Version: 7.74.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.27-MariaDB-log Max Upload Size: 200 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 4.9.0 WC Database Prefix: wp_roxxbkk_com_ Total Database Size: 185.80MB Database Data Size: 133.70MB Database Index Size: 52.10MB wp_roxxbkk_com_woocommerce_sessions: Data: 35.06MB + Index: 5.02MB + Engine InnoDB wp_roxxbkk_com_woocommerce_api_keys: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_roxxbkk_com_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_roxxbkk_com_woocommerce_order_items: Data: 2.52MB + Index: 0.44MB + Engine InnoDB wp_roxxbkk_com_woocommerce_order_itemmeta: Data: 17.53MB + Index: 11.02MB + Engine InnoDB wp_roxxbkk_com_woocommerce_tax_rates: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_roxxbkk_com_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_roxxbkk_com_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_roxxbkk_com_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_roxxbkk_com_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_englishudfc_com_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_englishudfc_com_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_englishudfc_com_options: Data: 1.03MB + Index: 0.02MB + Engine InnoDB wp_englishudfc_com_postmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_englishudfc_com_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_englishudfc_com_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_roxxbkk_com_actionscheduler_actions: Data: 0.19MB + Index: 0.16MB + Engine InnoDB wp_roxxbkk_com_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_actionscheduler_logs: Data: 0.17MB + Index: 0.17MB + Engine InnoDB wp_roxxbkk_com_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_failed_logins: Data: 1.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_login_activity: Data: 0.25MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_commentmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_roxxbkk_com_comments: Data: 1.52MB + Index: 0.53MB + Engine InnoDB wp_roxxbkk_com_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_options: Data: 9.03MB + Index: 3.03MB + Engine InnoDB wp_roxxbkk_com_postmeta: Data: 28.56MB + Index: 16.02MB + Engine InnoDB wp_roxxbkk_com_posts: Data: 21.52MB + Index: 3.83MB + Engine InnoDB wp_roxxbkk_com_termmeta: Data: 0.25MB + Index: 0.25MB + Engine InnoDB wp_roxxbkk_com_terms: Data: 0.06MB + Index: 0.09MB + Engine InnoDB wp_roxxbkk_com_term_relationships: Data: 6.31MB + Index: 3.31MB + Engine InnoDB wp_roxxbkk_com_term_taxonomy: Data: 0.22MB + Index: 0.23MB + Engine InnoDB wp_roxxbkk_com_usermeta: Data: 2.38MB + Index: 2.97MB + Engine InnoDB wp_roxxbkk_com_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_roxxbkk_com_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_wc_customer_lookup: Data: 0.44MB + Index: 0.39MB + Engine InnoDB wp_roxxbkk_com_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_wc_order_product_lookup: Data: 1.52MB + Index: 0.98MB + Engine InnoDB wp_roxxbkk_com_wc_order_stats: Data: 0.47MB + Index: 0.41MB + Engine InnoDB wp_roxxbkk_com_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_wc_product_meta_lookup: Data: 2.52MB + Index: 1.89MB + Engine InnoDB wp_roxxbkk_com_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_wc_tax_rate_classes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 9328 nav_menu_item: 17 page: 21 post: 1 product: 14280 pwbf_deal: 2 pwbf_event: 3 revision: 965 shop_coupon: 1 shop_order: 5852 shop_order_refund: 239 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (1) ### WooCommerce: by Automattic – 4.9.0 ### Inactive Plugins (17) ### Akismet Anti-Spam: by Automattic – 4.1.8 All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.4.6 Black Friday and Cyber Monday for WooCommerce Pro: by Pimwick LLC – 1.82 Classic Editor: by WordPress Contributors – 1.6 Contact Form 7: by Takayuki Miyoshi – 5.3.2 Easy WP SMTP: by wpecommerce alexanderfoxc – 1.4.5 Flexible Shipping: by WP Desk – 4.0.7 Google Tag Manager for WordPress: by Thomas Geiger – 1.11.6 Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5 Insert Headers and Footers: by WPBeginner – 1.5.0 PayPal for WooCommerce: by Angell EYE – 1.5.7 – Installed version not tested with active version of WooCommerce 4.0 PW WooCommerce On Sale!: by Pimwick LLC – 1.17 Simple Automatic Updates: by Jon Tejnung – 0.1.3 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.46 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1 WP Mail SMTP: by WPForms – 2.5.1 WP Super Cache: by Automattic – 1.7.1 ### Settings ### API Enabled: ? Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #21 - / Cart: #23 - /shopping-cart/ Checkout: #25 - /checkout/ My account: #27 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Alpha Store Version: 1.4.3 Author URL: https://themes4wp.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: – ### Action Scheduler ### Complete: 567 Oldest: 2020-12-17 19:10:21 +0700 Newest: 2021-01-17 02:57:43 +0700 Pending: 1 Oldest: 2021-01-21 02:53:09 +0700 Newest: 2021-01-21 02:53:09 +0700
I have deleted and installed WooCommerce again. This is the status:
### WordPress Environment ### WordPress address (URL): https://roxxbkk.com Site address (URL): https://roxxbkk.com WC Version: 4.9.0 REST API Version: ? 4.9.0 WC Blocks Version: ? 4.0.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.8.3 Log Directory Writable: ? WP Version: 5.6 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.46 (FreeBSD) mpm-itk/2.4.7-04 PHP/7.4.14 PHP Version: 7.4.14 PHP Post Max Size: 200 MB PHP Time Limit: 180 PHP Max Input Vars: 5000 cURL Version: 7.74.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.27-MariaDB-log Max Upload Size: 200 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 4.9.0 WC Database Prefix: wp_roxxbkk_com_ Total Database Size: 187.79MB Database Data Size: 135.69MB Database Index Size: 52.10MB wp_roxxbkk_com_woocommerce_sessions: Data: 35.06MB + Index: 5.02MB + Engine InnoDB wp_roxxbkk_com_woocommerce_api_keys: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_roxxbkk_com_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_roxxbkk_com_woocommerce_order_items: Data: 2.52MB + Index: 0.44MB + Engine InnoDB wp_roxxbkk_com_woocommerce_order_itemmeta: Data: 17.53MB + Index: 11.02MB + Engine InnoDB wp_roxxbkk_com_woocommerce_tax_rates: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_roxxbkk_com_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_roxxbkk_com_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_roxxbkk_com_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_roxxbkk_com_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_englishudfc_com_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_englishudfc_com_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_englishudfc_com_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_englishudfc_com_options: Data: 1.03MB + Index: 0.02MB + Engine InnoDB wp_englishudfc_com_postmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_englishudfc_com_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_englishudfc_com_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_englishudfc_com_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_roxxbkk_com_actionscheduler_actions: Data: 0.19MB + Index: 0.16MB + Engine InnoDB wp_roxxbkk_com_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_actionscheduler_logs: Data: 0.17MB + Index: 0.17MB + Engine InnoDB wp_roxxbkk_com_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_failed_logins: Data: 1.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_login_activity: Data: 0.25MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_commentmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_roxxbkk_com_comments: Data: 1.52MB + Index: 0.53MB + Engine InnoDB wp_roxxbkk_com_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_options: Data: 11.02MB + Index: 3.03MB + Engine InnoDB wp_roxxbkk_com_postmeta: Data: 28.56MB + Index: 16.02MB + Engine InnoDB wp_roxxbkk_com_posts: Data: 21.52MB + Index: 3.83MB + Engine InnoDB wp_roxxbkk_com_termmeta: Data: 0.25MB + Index: 0.25MB + Engine InnoDB wp_roxxbkk_com_terms: Data: 0.06MB + Index: 0.09MB + Engine InnoDB wp_roxxbkk_com_term_relationships: Data: 6.31MB + Index: 3.31MB + Engine InnoDB wp_roxxbkk_com_term_taxonomy: Data: 0.22MB + Index: 0.23MB + Engine InnoDB wp_roxxbkk_com_usermeta: Data: 2.38MB + Index: 2.97MB + Engine InnoDB wp_roxxbkk_com_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_roxxbkk_com_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_wc_customer_lookup: Data: 0.44MB + Index: 0.39MB + Engine InnoDB wp_roxxbkk_com_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_wc_order_product_lookup: Data: 1.52MB + Index: 0.98MB + Engine InnoDB wp_roxxbkk_com_wc_order_stats: Data: 0.47MB + Index: 0.41MB + Engine InnoDB wp_roxxbkk_com_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_wc_product_meta_lookup: Data: 2.52MB + Index: 1.89MB + Engine InnoDB wp_roxxbkk_com_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_wc_tax_rate_classes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_roxxbkk_com_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_roxxbkk_com_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_roxxbkk_com_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 9328 nav_menu_item: 17 page: 21 post: 1 product: 14280 pwbf_deal: 2 pwbf_event: 3 revision: 965 shop_coupon: 1 shop_order: 5852 shop_order_refund: 239 wpcf7_contact_form: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (1) ### WooCommerce: by Automattic – 4.9.0 ### Inactive Plugins (17) ### Akismet Anti-Spam: by Automattic – 4.1.8 All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.4.6 Black Friday and Cyber Monday for WooCommerce Pro: by Pimwick LLC – 1.82 Classic Editor: by WordPress Contributors – 1.6 Contact Form 7: by Takayuki Miyoshi – 5.3.2 Easy WP SMTP: by wpecommerce alexanderfoxc – 1.4.5 Flexible Shipping: by WP Desk – 4.0.7 Google Tag Manager for WordPress: by Thomas Geiger – 1.11.6 Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5 Insert Headers and Footers: by WPBeginner – 1.5.0 PayPal for WooCommerce: by Angell EYE – 1.5.7 – Installed version not tested with active version of WooCommerce 4.0 PW WooCommerce On Sale!: by Pimwick LLC – 1.17 Simple Automatic Updates: by Jon Tejnung – 0.1.3 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.46 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1 WP Mail SMTP: by WPForms – 2.5.1 WP Super Cache: by Automattic – 1.7.1 ### Settings ### API Enabled: ? Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #21 - / Cart: #23 - /shopping-cart/ Checkout: #25 - /checkout/ My account: #27 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Alpha Store Version: 1.4.3 Author URL: https://themes4wp.com Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: – ### Action Scheduler ### Complete: 570 Oldest: 2020-12-17 19:10:21 +0700 Newest: 2021-01-17 03:31:34 +0700 Pending: 1 Oldest: 2021-01-21 02:53:09 +0700 Newest: 2021-01-21 02:53:09 +0700
It seems my site is ok again after a previous version of MySQL-database was restored to a point before Your Site is Experiencing a Technical Issue happened. Thanks to those who tried to help me. ??
But I have lost orders that were made after the current back-up thats in use. Any ways to get them back? I have the emails I received at the time they were made, but at the store it
s like they never were made.
Sorry if my technical English is not perfect.Hello @sveilore ,
I am glad to know that you got the solution.
Adding back those orders through the database will require additional knowledge of MySQL. If the number of orders is not that much you can add the orders again through
wp-admin > WooCommerce > Orders > Add Order
.You will find more details on Manually Adding an Order here.
Thank you ??
- The topic ‘Shipping cost not added!’ is closed to new replies.