• Resolved sveilore

    (@sveilore)


    No shipping cost is being added to orders on my site. And the fields for shipping address in the shopping cart are gone.
    I use the Flexible Shipping plug-in.
    The only thing I have done in the last 24 hours is updating WooCommerce 4.9.0.
    What to do?

    • This topic was modified 3 years, 10 months ago by sveilore.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello @sveilore ,

    I am sorry to hear about the issue.

    With every update, WooCommerce add/fixes/improve many features. All other dependent plugins are adviced to modify their integration to work with WooCommerce.

    The shipping plugin you are using might not be yet ready for the new WooCommerce update. You can either roll back to the previous version or contact the Flexible Shipping plugin developers to suggest a fix for the issue.

    Thank you ??

    Thread Starter sveilore

    (@sveilore)

    Shipping cost is still not added to orders on my site, and the address fields are still gone from the shopping cart.

    I received an automatic email with subject: Your Site is Experiencing a Technical Issue
    This is some of the text in the email:

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.6
    Current theme: Storefront (version 3.2.0)
    Current plugin: WooCommerce (version 4.9.0)
    PHP version 7.3.23

    Error Details
    =============
    An error of type E_ERROR was caused in line 1799 of the file /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php. Error message: Uncaught IntlException: Constructor failed in /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php:1799
    Stack trace:
    #0 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(1799): Collator->__construct(‘en_US’)
    #1 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(53): wc_asort_by_locale(Array)
    #2 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(38): WC_Countries->get_countries()
    #3 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(239): WC_Countries->__get(‘countries’)
    #4 /www/webvol38/dp/i0ww99t2rt6911l/roxxbkk.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(1307): WC_Countries->get_allowed_countries()
    #5 /www/webvol38/dp/i0ww99t2rt6911l/roxx

    I have received this message from a plugin contributer:
    This problem is related to woocommerce and PHP: https://github.com/woocommerce/woocommerce/issues/28516
    Please contact your hosting provider to resolve this issue.

    I have contacted my hosting provider (Loopia) and they say it`s a WooCommerce problem.
    So what do I do know? I can`t sell anything without shipping cost being added to the orders.

    Plugin Support Senff

    (@senff)

    Hey @sveilore

    When you deactivate the Flexible Shipping plugin, does it add shipping costs to orders using WooCommerce’s default functionality, or does that also not work?

    If the default WooCommerce functionality doesn’t give you problems, but you only see it when you have the Flexible Shipping plugin enabled, it’s best to check this with that plugin’s own support team.

    If the problem also appears with WooCommerce’s default shipping functionality (and it occurs when all plugins except WooCommerce are deactivated), let us know.

    Thread Starter sveilore

    (@sveilore)

    It was exactly the same when I deactivated Flexible Shipping. Nothing changed.

    Thread Starter sveilore

    (@sveilore)

    I deactivated all plugins except for WooCommerce and nothing happened. It was still the same without shipping and fields for the address.

    Thread Starter sveilore

    (@sveilore)

    Hi @senff
    Is anyone looking at this?

    Hello @sveilore ,

    I am sorry to hear that you are still having the problem.

    Would you mind to check the settings under wp-admin > WooCommerce > Settings > General –
    Selling location(s). If it is set to Disable then make sure to change it to other options – https://prnt.sc/wqnrnl.

    More details on this is on this documentation.

    If the above does not help please provide your WooCommerce configuration status from wp-admin > WooCommerce > Status page use the button marked in this screenshot, then use the copy for support button.

    Thank you ??

    Thread Starter sveilore

    (@sveilore)

    Shipping location(s) is set to “Ship to all countries you sell to”.
    This is the status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://roxxbkk.com
    Site address (URL): https://roxxbkk.com
    WC Version: 4.9.0
    REST API Version: ? 4.9.0
    WC Blocks Version: ? 4.0.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.8.3
    Log Directory Writable: ?
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.46 (FreeBSD) mpm-itk/2.4.7-04 PHP/7.4.14
    PHP Version: 7.4.14
    PHP Post Max Size: 200 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 5000
    cURL Version: 7.74.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.27-MariaDB-log
    Max Upload Size: 200 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.9.0
    WC Database Prefix: wp_roxxbkk_com_
    Total Database Size: 190.78MB
    Database Data Size: 138.68MB
    Database Index Size: 52.10MB
    wp_roxxbkk_com_woocommerce_sessions: Data: 39.06MB + Index: 5.02MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_api_keys: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_order_items: Data: 2.52MB + Index: 0.44MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_order_itemmeta: Data: 17.53MB + Index: 11.02MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_tax_rates: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_englishudfc_com_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_englishudfc_com_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_englishudfc_com_options: Data: 1.03MB + Index: 0.02MB + Engine InnoDB
    wp_englishudfc_com_postmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_englishudfc_com_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_englishudfc_com_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_roxxbkk_com_actionscheduler_actions: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
    wp_roxxbkk_com_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_actionscheduler_logs: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_failed_logins: Data: 2.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_login_activity: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_commentmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    wp_roxxbkk_com_comments: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
    wp_roxxbkk_com_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_options: Data: 9.03MB + Index: 3.03MB + Engine InnoDB
    wp_roxxbkk_com_postmeta: Data: 28.56MB + Index: 16.02MB + Engine InnoDB
    wp_roxxbkk_com_posts: Data: 21.52MB + Index: 3.83MB + Engine InnoDB
    wp_roxxbkk_com_termmeta: Data: 0.25MB + Index: 0.25MB + Engine InnoDB
    wp_roxxbkk_com_terms: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_roxxbkk_com_term_relationships: Data: 6.31MB + Index: 3.31MB + Engine InnoDB
    wp_roxxbkk_com_term_taxonomy: Data: 0.22MB + Index: 0.23MB + Engine InnoDB
    wp_roxxbkk_com_usermeta: Data: 2.38MB + Index: 2.97MB + Engine InnoDB
    wp_roxxbkk_com_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_roxxbkk_com_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_wc_customer_lookup: Data: 0.44MB + Index: 0.39MB + Engine InnoDB
    wp_roxxbkk_com_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_wc_order_product_lookup: Data: 1.52MB + Index: 0.98MB + Engine InnoDB
    wp_roxxbkk_com_wc_order_stats: Data: 0.47MB + Index: 0.41MB + Engine InnoDB
    wp_roxxbkk_com_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_wc_product_meta_lookup: Data: 2.52MB + Index: 1.89MB + Engine InnoDB
    wp_roxxbkk_com_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_wc_tax_rate_classes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 9328
    nav_menu_item: 17
    page: 21
    post: 1
    product: 14287
    pwbf_deal: 2
    pwbf_event: 3
    revision: 965
    shop_coupon: 1
    shop_order: 5850
    shop_order_refund: 239
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (15) ###
    
    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
    Ivy – 4.4.6
    
    Classic Editor: by WordPress Contributors – 1.6
    Contact Form 7: by Takayuki Miyoshi – 5.3.2
    Google Tag Manager for WordPress: by Thomas Geiger – 1.11.6
    Flexible Shipping: by WP Desk – 4.0.7
    Insert Headers and Footers: by WPBeginner – 1.5.0
    PayPal for WooCommerce: by Angell EYE – 1.5.7 – Installed version not tested with active version of WooCommerce 4.0
    Black Friday and Cyber Monday for WooCommerce Pro: by Pimwick
    LLC – 1.82
    
    PW WooCommerce On Sale!: by Pimwick
    LLC – 1.17
    
    Simple Automatic Updates: by Jon Tejnung – 0.1.3
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.46
    
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce: by Automattic – 4.9.0
    WP Mail SMTP: by WPForms – 2.5.1
    WP Super Cache: by Automattic – 1.7.1
    
    ### Inactive Plugins (2) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.8
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.4.5
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #21 - /
    Cart: #23 - /shopping-cart/
    Checkout: #25 - /checkout/
    My account: #27 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Storefront
    Version: 3.3.0
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 587
    Oldest: 2020-12-16 17:43:08 +0700
    Newest: 2021-01-16 09:36:50 +0700
    
    Pending: 1
    Oldest: 2021-01-21 02:53:09 +0700
    Newest: 2021-01-21 02:53:09 +0700
    
    
    • This reply was modified 3 years, 10 months ago by sveilore.

    Hello @sveilore ,

    From your status report, I can see that other plugins are still active.

    Would you mind completely disable all plugins except WooCommerce also activate a different theme than the current one?

    I can see that the shipping options are completely removed from the cart/checkout page. As the fresh installation of the latest version of WooCommerce does not reproduce the issue, it seems to be happening because of a misconfiguration, plugin conflict, or a custom code.

    I understand this can be frustrating. Also, I will recommend to take a full backup and then re-install WooCommerce to be sure there is no problem with the plugin files.

    I hope you will be able to get to the solution.

    Thank you ??

    Thread Starter sveilore

    (@sveilore)

    All plugins deactivated, except WooCommerce, and theme changed:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://roxxbkk.com
    Site address (URL): https://roxxbkk.com
    WC Version: 4.9.0
    REST API Version: ? 4.9.0
    WC Blocks Version: ? 4.0.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.8.3
    Log Directory Writable: ?
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.46 (FreeBSD) mpm-itk/2.4.7-04 PHP/7.4.14
    PHP Version: 7.4.14
    PHP Post Max Size: 200 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 5000
    cURL Version: 7.74.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.27-MariaDB-log
    Max Upload Size: 200 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.9.0
    WC Database Prefix: wp_roxxbkk_com_
    Total Database Size: 185.80MB
    Database Data Size: 133.70MB
    Database Index Size: 52.10MB
    wp_roxxbkk_com_woocommerce_sessions: Data: 35.06MB + Index: 5.02MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_api_keys: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_order_items: Data: 2.52MB + Index: 0.44MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_order_itemmeta: Data: 17.53MB + Index: 11.02MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_tax_rates: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_englishudfc_com_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_englishudfc_com_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_englishudfc_com_options: Data: 1.03MB + Index: 0.02MB + Engine InnoDB
    wp_englishudfc_com_postmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_englishudfc_com_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_englishudfc_com_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_roxxbkk_com_actionscheduler_actions: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
    wp_roxxbkk_com_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_actionscheduler_logs: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_failed_logins: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_login_activity: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_commentmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    wp_roxxbkk_com_comments: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
    wp_roxxbkk_com_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_options: Data: 9.03MB + Index: 3.03MB + Engine InnoDB
    wp_roxxbkk_com_postmeta: Data: 28.56MB + Index: 16.02MB + Engine InnoDB
    wp_roxxbkk_com_posts: Data: 21.52MB + Index: 3.83MB + Engine InnoDB
    wp_roxxbkk_com_termmeta: Data: 0.25MB + Index: 0.25MB + Engine InnoDB
    wp_roxxbkk_com_terms: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_roxxbkk_com_term_relationships: Data: 6.31MB + Index: 3.31MB + Engine InnoDB
    wp_roxxbkk_com_term_taxonomy: Data: 0.22MB + Index: 0.23MB + Engine InnoDB
    wp_roxxbkk_com_usermeta: Data: 2.38MB + Index: 2.97MB + Engine InnoDB
    wp_roxxbkk_com_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_roxxbkk_com_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_wc_customer_lookup: Data: 0.44MB + Index: 0.39MB + Engine InnoDB
    wp_roxxbkk_com_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_wc_order_product_lookup: Data: 1.52MB + Index: 0.98MB + Engine InnoDB
    wp_roxxbkk_com_wc_order_stats: Data: 0.47MB + Index: 0.41MB + Engine InnoDB
    wp_roxxbkk_com_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_wc_product_meta_lookup: Data: 2.52MB + Index: 1.89MB + Engine InnoDB
    wp_roxxbkk_com_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_wc_tax_rate_classes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 9328
    nav_menu_item: 17
    page: 21
    post: 1
    product: 14280
    pwbf_deal: 2
    pwbf_event: 3
    revision: 965
    shop_coupon: 1
    shop_order: 5852
    shop_order_refund: 239
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 4.9.0
    
    ### Inactive Plugins (17) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.8
    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
    Ivy – 4.4.6
    
    Black Friday and Cyber Monday for WooCommerce Pro: by Pimwick
    LLC – 1.82
    
    Classic Editor: by WordPress Contributors – 1.6
    Contact Form 7: by Takayuki Miyoshi – 5.3.2
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.4.5
    
    Flexible Shipping: by WP Desk – 4.0.7
    Google Tag Manager for WordPress: by Thomas Geiger – 1.11.6
    Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
    Insert Headers and Footers: by WPBeginner – 1.5.0
    PayPal for WooCommerce: by Angell EYE – 1.5.7 – Installed version not tested with active version of WooCommerce 4.0
    PW WooCommerce On Sale!: by Pimwick
    LLC – 1.17
    
    Simple Automatic Updates: by Jon Tejnung – 0.1.3
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.46
    
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WP Mail SMTP: by WPForms – 2.5.1
    WP Super Cache: by Automattic – 1.7.1
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #21 - /
    Cart: #23 - /shopping-cart/
    Checkout: #25 - /checkout/
    My account: #27 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Alpha Store
    Version: 1.4.3
    Author URL: https://themes4wp.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 567
    Oldest: 2020-12-17 19:10:21 +0700
    Newest: 2021-01-17 02:57:43 +0700
    
    Pending: 1
    Oldest: 2021-01-21 02:53:09 +0700
    Newest: 2021-01-21 02:53:09 +0700
    
    
    Thread Starter sveilore

    (@sveilore)

    I have deleted and installed WooCommerce again. This is the status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://roxxbkk.com
    Site address (URL): https://roxxbkk.com
    WC Version: 4.9.0
    REST API Version: ? 4.9.0
    WC Blocks Version: ? 4.0.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.8.3
    Log Directory Writable: ?
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.46 (FreeBSD) mpm-itk/2.4.7-04 PHP/7.4.14
    PHP Version: 7.4.14
    PHP Post Max Size: 200 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 5000
    cURL Version: 7.74.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.27-MariaDB-log
    Max Upload Size: 200 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.9.0
    WC Database Prefix: wp_roxxbkk_com_
    Total Database Size: 187.79MB
    Database Data Size: 135.69MB
    Database Index Size: 52.10MB
    wp_roxxbkk_com_woocommerce_sessions: Data: 35.06MB + Index: 5.02MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_api_keys: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_order_items: Data: 2.52MB + Index: 0.44MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_order_itemmeta: Data: 17.53MB + Index: 11.02MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_tax_rates: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_roxxbkk_com_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_englishudfc_com_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_failed_logins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_login_activity: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_englishudfc_com_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_englishudfc_com_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_englishudfc_com_options: Data: 1.03MB + Index: 0.02MB + Engine InnoDB
    wp_englishudfc_com_postmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_englishudfc_com_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_englishudfc_com_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_englishudfc_com_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_roxxbkk_com_actionscheduler_actions: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
    wp_roxxbkk_com_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_actionscheduler_logs: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_failed_logins: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_login_activity: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_commentmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    wp_roxxbkk_com_comments: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
    wp_roxxbkk_com_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_options: Data: 11.02MB + Index: 3.03MB + Engine InnoDB
    wp_roxxbkk_com_postmeta: Data: 28.56MB + Index: 16.02MB + Engine InnoDB
    wp_roxxbkk_com_posts: Data: 21.52MB + Index: 3.83MB + Engine InnoDB
    wp_roxxbkk_com_termmeta: Data: 0.25MB + Index: 0.25MB + Engine InnoDB
    wp_roxxbkk_com_terms: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_roxxbkk_com_term_relationships: Data: 6.31MB + Index: 3.31MB + Engine InnoDB
    wp_roxxbkk_com_term_taxonomy: Data: 0.22MB + Index: 0.23MB + Engine InnoDB
    wp_roxxbkk_com_usermeta: Data: 2.38MB + Index: 2.97MB + Engine InnoDB
    wp_roxxbkk_com_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_roxxbkk_com_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_wc_customer_lookup: Data: 0.44MB + Index: 0.39MB + Engine InnoDB
    wp_roxxbkk_com_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_wc_order_product_lookup: Data: 1.52MB + Index: 0.98MB + Engine InnoDB
    wp_roxxbkk_com_wc_order_stats: Data: 0.47MB + Index: 0.41MB + Engine InnoDB
    wp_roxxbkk_com_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_wc_product_meta_lookup: Data: 2.52MB + Index: 1.89MB + Engine InnoDB
    wp_roxxbkk_com_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_wc_tax_rate_classes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_roxxbkk_com_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_roxxbkk_com_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_roxxbkk_com_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 9328
    nav_menu_item: 17
    page: 21
    post: 1
    product: 14280
    pwbf_deal: 2
    pwbf_event: 3
    revision: 965
    shop_coupon: 1
    shop_order: 5852
    shop_order_refund: 239
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 4.9.0
    
    ### Inactive Plugins (17) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.8
    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
    Ivy – 4.4.6
    
    Black Friday and Cyber Monday for WooCommerce Pro: by Pimwick
    LLC – 1.82
    
    Classic Editor: by WordPress Contributors – 1.6
    Contact Form 7: by Takayuki Miyoshi – 5.3.2
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.4.5
    
    Flexible Shipping: by WP Desk – 4.0.7
    Google Tag Manager for WordPress: by Thomas Geiger – 1.11.6
    Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
    Insert Headers and Footers: by WPBeginner – 1.5.0
    PayPal for WooCommerce: by Angell EYE – 1.5.7 – Installed version not tested with active version of WooCommerce 4.0
    PW WooCommerce On Sale!: by Pimwick
    LLC – 1.17
    
    Simple Automatic Updates: by Jon Tejnung – 0.1.3
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.46
    
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WP Mail SMTP: by WPForms – 2.5.1
    WP Super Cache: by Automattic – 1.7.1
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: 
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #21 - /
    Cart: #23 - /shopping-cart/
    Checkout: #25 - /checkout/
    My account: #27 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Alpha Store
    Version: 1.4.3
    Author URL: https://themes4wp.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 570
    Oldest: 2020-12-17 19:10:21 +0700
    Newest: 2021-01-17 03:31:34 +0700
    
    Pending: 1
    Oldest: 2021-01-21 02:53:09 +0700
    Newest: 2021-01-21 02:53:09 +0700
    
    
    Thread Starter sveilore

    (@sveilore)

    It seems my site is ok again after a previous version of MySQL-database was restored to a point before Your Site is Experiencing a Technical Issue happened. Thanks to those who tried to help me. ??
    But I have lost orders that were made after the current back-up thats in use. Any ways to get them back? I have the emails I received at the time they were made, but at the store its like they never were made.
    Sorry if my technical English is not perfect.

    Hello @sveilore ,

    I am glad to know that you got the solution.

    Adding back those orders through the database will require additional knowledge of MySQL. If the number of orders is not that much you can add the orders again through wp-admin > WooCommerce > Orders > Add Order.

    You will find more details on Manually Adding an Order here.

    Thank you ??

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Shipping cost not added!’ is closed to new replies.