Shipping Calculator Error

  • Resolved kwallindesigns

    (@kwallindesigns)


    5 years, 5 months ago

    Hi Team,

    I recently built an eCommerce website selling beef jerky, but the shipping calculator seems to be inconsistent. In testing, I have gotten three different options in shipping.

    1st test it said shipping was $7.60, and that was the only option.

    2nd test it gave me three options, First class at $2.60, Priority at $8.35, and Priority Express at $27.50

    3rd test it only gave me 2 options Priority at $8.35, and Priority Express at $27.50.

    Here are screenshots for each of those tests: https://www.dropbox.com/s/dnsyj2tstyc5b0t/First%20Desktop%20Calculate%20Shipping.JPG?dl=0 https://www.dropbox.com/s/vz59b1zkyeu5p0l/Second%20Desktop%20Calculate%20Shipping.JPG?dl=0 https://www.dropbox.com/s/38r8poxe1bcbysd/Third%20Desktop%20Calculate%20Shipping.JPG?dl=0

    How can I fix the calculator so that it is consistent?

    Also, not sure if it’s related, but all the orders that customers have placed so far have also just outright failed. I have posted another topic about that problem in this forum as well.

    I am including my WooCommerce System Status Report below at the very bottom, as requested.

    Thanks in advance for your help!
    ~ Katherine

    
### WordPress Environment ###

WordPress address (URL): https://mysteriousmeats.com
Site address (URL): https://mysteriousmeats.com
WC Version: 3.6.5
Log Directory Writable: ?
WP Version: 5.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.15
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.6.32-78.0-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.5
WC Database Prefix: wp_thkaj0wfxn_
MaxMind GeoIP Database: ?
Total Database Size: 2.53MB
Database Data Size: 2.12MB
Database Index Size: 0.41MB
wp_thkaj0wfxn_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB
wp_thkaj0wfxn_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_thkaj0wfxn_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB
wp_thkaj0wfxn_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_thkaj0wfxn_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wp_thkaj0wfxn_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.02MB
wp_thkaj0wfxn_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wp_thkaj0wfxn_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.01MB
wp_thkaj0wfxn_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_thkaj0wfxn_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
wp_thkaj0wfxn_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_thkaj0wfxn_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_thkaj0wfxn_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_thkaj0wfxn_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_thkaj0wfxn_commentmeta: Data: 0.00MB + Index: 0.01MB
wp_thkaj0wfxn_comments: Data: 0.01MB + Index: 0.01MB
wp_thkaj0wfxn_links: Data: 0.00MB + Index: 0.00MB
wp_thkaj0wfxn_nf3_actions: Data: 0.02MB + Index: 0.00MB
wp_thkaj0wfxn_nf3_action_meta: Data: 0.02MB + Index: 0.00MB
wp_thkaj0wfxn_nf3_chunks: Data: 0.00MB + Index: 0.00MB
wp_thkaj0wfxn_nf3_fields: Data: 0.02MB + Index: 0.00MB
wp_thkaj0wfxn_nf3_field_meta: Data: 0.02MB + Index: 0.00MB
wp_thkaj0wfxn_nf3_forms: Data: 0.02MB + Index: 0.00MB
wp_thkaj0wfxn_nf3_form_meta: Data: 0.02MB + Index: 0.00MB
wp_thkaj0wfxn_nf3_objects: Data: 0.02MB + Index: 0.00MB
wp_thkaj0wfxn_nf3_object_meta: Data: 0.02MB + Index: 0.00MB
wp_thkaj0wfxn_nf3_relationships: Data: 0.02MB + Index: 0.00MB
wp_thkaj0wfxn_nf3_upgrades: Data: 0.00MB + Index: 0.00MB
wp_thkaj0wfxn_options: Data: 1.50MB + Index: 0.06MB
wp_thkaj0wfxn_postmeta: Data: 0.16MB + Index: 0.07MB
wp_thkaj0wfxn_posts: Data: 0.08MB + Index: 0.02MB
wp_thkaj0wfxn_termmeta: Data: 0.00MB + Index: 0.01MB
wp_thkaj0wfxn_terms: Data: 0.00MB + Index: 0.01MB
wp_thkaj0wfxn_term_relationships: Data: 0.00MB + Index: 0.00MB
wp_thkaj0wfxn_term_taxonomy: Data: 0.00MB + Index: 0.00MB
wp_thkaj0wfxn_usermeta: Data: 0.01MB + Index: 0.01MB
wp_thkaj0wfxn_users: Data: 0.00MB + Index: 0.01MB
wp_thkaj0wfxn_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_thkaj0wfxn_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB
wp_thkaj0wfxn_wc_webhooks: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

attachment: 49
jetpack_migration: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
nav_menu_item: 5
nf_sub: 4
page: 7
post: 2
product: 8
product_variation: 12
revision: 11
scheduled-action: 8
shop_order: 11

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

Contact Widgets: by GoDaddy – 1.6.2
GoDaddy Email Marketing: by GoDaddy – 1.4.2
Jetpack by WordPress.com: by Automattic – 7.5.1
Ninja Forms: by The WP Ninjas – 3.4.16
Search Engine Visibility: by GoDaddy – 0.5
Storefront Product Pagination: by WooThemes – 1.2.4 – Not tested with the active version of WooCommerce
Storefront Product Sharing: by WooCommerce – 1.0.6
Storefront Sticky Add to Cart: by WooThemes – 1.1.9
WooCommerce Blocks: by Automattic – 2.2.0
WooCommerce Services: by Automattic – 1.21.0
WooCommerce USPS Shipping: by WooCommerce – 4.4.26
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.28
WooCommerce Square: by WooCommerce – 1.0.37
WooCommerce: by Automattic – 3.6.5
WP101 Video Tutorials: by WP101Plugin.com – 0.3

### Inactive Plugins (2) ###

Akismet Anti-Spam: by Automattic – 4.1.2
Gutenberg: by Gutenberg Team – 6.0.0

### Dropin Plugins (1) ###

object-cache.php: APCu Object Cache

### Must Use Plugins (1) ###

System Plugin: by  – 3.9.5

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #5 - /
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Deli
Version: 2.0.15
Author URL: https://woocommerce.com
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 2.5.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 8
Oldest: 2019-06-25 17:51:21 -0700
Newest: 2019-07-02 19:08:47 -0700

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there @kwallindesigns,

    Thanks for including all of that information.

    I see you’re using two different shipping plugins:

    `
    WooCommerce Services: by Automattic – 1.21.0
    WooCommerce USPS Shipping: by WooCommerce – 4.4.26
    `

    These are both supported directly by WooCommerce.com support. Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Can you please include the following:

    * A link to this thread
    * Let us know whether you’re using the USPS plugin or WooCommerce Services for shipping calculation
    * An example of a product with weight and dimensions, your store’s base address, and the shipping address, so that we can try the calculations on our end

    Thanks!

    Thread Starter kwallindesigns

    (@kwallindesigns)

    Hi Hannah,

    I submitted a ticket to WooCommerce.com support last Thursday (5 days ago) with the information you requested. I haven’t gotten a response yet, though. Any idea when someone might respond?

    It was Ticket ID #2156092

    Thanks for your help!
    ~ Katherine W.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there @kwallindesigns,

    Thanks for including the ticket number! We’ve sent you a few different responses, and received your response that you hadn’t heard from us.

    Messages from our system can get stuck in your email’s spam folder. You can check there, or you can see responses to your tickets on WooCommerce.com via this link:
    https://woocommerce.com/my-account/create-a-ticket/

    click on “Previous tickets” to see the history.

    I hope that helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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