SHIPPING bugs bugs everywhere…. ?

  • Resolved daihlo

    (@daihlo)


    4 years, 9 months ago

    Just cannot get site to actually work as its supposed to…

    Shipping functions are a nightmare…

    ZONEWISE shipping – seems to do nothing at all. Following guidelines on wedevs setup, I enter the select postcode areas I want to ship to, save it all etc…

    Doesnt make a difference in cart. Can put any address in and no matter what postcode I use, shipping is still offered.
    Surely, zonewise based on postcodes is supposed to limit to just those postcodes… it doesnt.

    2 – FREE SHIPPING!
    I’ve disabled all shipping options, setup FREE to have a min value of ￡15.
    add ￡10 product to cart – free shipping… no mention of having to spend a min ￡15 to get free shipping….

    The number of times I’ve had to contact support for issues with shipping setup, only answer I seem to get is a link to the wedevs setup guide which I have followed.

    Its massively complicated… have to setup options as admin in backend first, then vendors get a choice of old or new shipping setups, both seem to have conflicting info in them… then they have to click to ‘enable shipping’ just to get the option to have per product shipping enabled, which even when enabled – in cart as a customer all other shipping options are still available alongside the per product one!!!

    It just doesnt make sense.
    Im really hoping I’ve not wasted countless hours and hundreds of pounds setting up for a business using Dokan that doesnt actually seem to work.

    Considering other options sadly as this is an ongoing nightmare…

Viewing 1 replies (of 1 total)

  • Hello @daihlo ,

    I understand zone-based shipping can be confusing sometimes. But the vendor shipping settings are a Dokan Pro feature. We are unable to help through this platform no matter how hard we try. Please send your site details, vendor account details to our support team. They will take care of the shipping issue.

    The shipping method is used by thousands of people so it works, it is just the wrong configuration that makes the frustration. But do not worry, our support engineer will set up the shipping the way you expect, just share every detail that we might require.

    Thank you.

Viewing 1 replies (of 1 total)
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