Shipping Adress not switching in Woocommerce after switching in Amazon Pay

  • Resolved malteio

    (@malteio)


    4 months, 3 weeks ago

    hey,

    we are using amazon pay with astra-theme and funnelkit-plugin for the checkout. If the customer is clicking on the express-checkout and switches the adress to another adress within the amazon-pay environment, the first shipping adress which was selected initially and not the selected shipping adress is transferred to the checkout.

    Could you please help us with this issue.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @malteio

    Hope you are doing well!

    We are trying to reproduce your issue but is not possible for us on our testing sites. are these the steps to reproduce?:
    1. Existen user logged in and add a physical product to Cart and click on the Amazon Express checkout button on Cart or Checkout. Or directly using the Amazon Express checkout button from the product page.
    2. on Checkout, After selecting the first time the shipping address on the Amazon Pay wallet. Click on the “Change” link to change the shipping address.
    3. After selecting the new shipping address. Place order.

    In our case the shipping addres is the correct one on the admin side.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 2 replies - 1 through 2 (of 2 total)
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