Shipping Address1 Empty Error Code: 10727
-
Hello,
Since latest updates to WordPress, WooCommerce, and PayPal for WooCommerce, we have been receiving sporadic error notification emails from Woo with this message:
PayPal Express Checkout Error Notification
PayPal SetExpressCheckout API call failed
Detailed Error Message: The field Shipping Address1 is required
Short Error Message: Shipping Address1 Empty
Error Code: 10727
Error Severity Code: ErrorEven though we receive this error notification via email, there is no failed order in WooCom Order Admin ‘Failed’ category.
Since there’s no indication of customer name, products ordered, or any other clues in the error email or the order admin area, this is difficult to troubleshoot.
During the same time period that the error messages are arriving, we are receiving plenty of successful orders from customers who pay on WooCom with their credit cards. Note that PayPal is our merchant provider as well.
We’ve talked to a couple customers who were unable to complete their orders due to this Address error and we have done test orders in effort to establish cause of the address1 missing error.
Our research and tests concluded that this error is triggered when:
1. customer enters address data in our WooCom shopping cart
2. only when billing and shipping addresses are different
3. only when customer clicks to pay with PayPal (rather than paying by credit card)
There are no errors when:
1. customer clicks ‘Pay with Paypal’ option and does not enter address data in our WooCom shopping cart
2. when billing and shipping addresses are the same
While doing testing, we added customer data (note billing and shipping address were different) in WooCom checkout, then clicked ‘Pay with PayPal’.
Next, logged into PayPal account, reviewed details and clicked continue button, then got returned to WooCom checkout. In WooCom checkout, billing address was correct and showed as text on screen; however, shipping address form was showing with red underscore below the required field ‘*’.
Clicking continue purchase returned on screen error requesting phone number and email address, but there were no text boxes to enter phone or email fields on that checkout page.
Wordpress and all plugins are latest versions.
- The topic ‘Shipping Address1 Empty Error Code: 10727’ is closed to new replies.