Shipping address info is ignored blocking checkout

  • Resolved awerh

    (@awerh)


    1 year, 9 months ago

    The set up:

    WP 6.1.1, the latest Elementor+Pro,

    WPFunnels v2.7.1,

    WPFunnels Pro v1.8.1

    Sales Funnel, template: Beauty Product Pro

    2 products: main product -> upsell product-> thank you

    Any checkout style (1-, 2-, Multi-step, Express checkout) keeps demanding shipping address regardless if it’s the same as the billing one OR even when the shipping address is entered manually and all fields are populated.

    The shipping address is completely ignored and the checkout is impossible.

    P.S. There was a similar issue reported earlier and Support suggested to disable the Shipping address fields in the Thank you page. Tried that, and got no effect whatsoever.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support C S Sultan

    (@cssultan)

    Hi @awerh , can you share the page is question?

    Then we could take a look and understand the situation so that we can work on a fix.

    Thanks.

    Thread Starter awerh

    (@awerh)

    CS, thank you!

    You can start from this page:

    [ link moved to link field ]

    Plugin Support C S Sultan

    (@cssultan)

    Hi @awerh , did you make any changes using the checkout field editor?

    I can see when entering the Billing Address there is a field for “State/Country,” but it’s not the default field that WooCommerce has. Normally you get a drop-down to select the country.

    For any physical products, you need to use the default address fields for it to work. The Shipping options are tied to that field.

    I believe this is the reason the shipping options are not appearing. Please go to the Field Editor and enable the default field for Country/State and use it instead of the one you have used.

    Let me know if it solves your issue.

    Thanks.

    Thread Starter awerh

    (@awerh)

    CS, thank you!

    You’re correct: this change did the trick.

    If it was in the docs, I might’ve missed it. If it was not, it would be a great idea to put it there and in bold letters, no less ??

    Thank you!

    • This reply was modified 1 year, 9 months ago by awerh.
Viewing 4 replies - 1 through 4 (of 4 total)
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