Shipping address data is not being captured

  • Resolved James_Moss

    (@james_moss)


    7 years, 10 months ago

    Even though I have the plugin setup to require a billing and shipping address nothing is being captured.

    When I go through with a test payment, I add my billing and shipping address (I have tried same and different addresses) but nothing is being captured and recorded. The test payment works fine, I see it in stripe and in my WP menu option: “Stripe Orders”.

    But when I go to “Stripe Orders” and look at my orders they are missing the billing and shipping details. Even though they have titles “Billing Address” and “Shipping Address” there is only blank space below those headers. All other payment details seem to be recorded correctly.

    Can anyone help me, is this a bug?
    Thanks,
    James

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi James, please check the following sample shortcode.

    [accept_stripe_payment name=”Cool Script” price=”50″ button_text=”Buy Now” billing_address=”1″ shipping_address=”1″]

    Does your shortcode have the following parameters as illustrated above?

    billing_address=”1″
    shipping_address=”1″

    I am also having this problem! Here is the exact shortcode I’m using.

    [accept_stripe_payment name="UVHOA Dues 1 Year" price="125" button_text="Pay $125 Now" billing_address="1" shipping_address="1"]

    I need the “seller email” to include a couple of important piece of info collected by the plugin:

    {payer_email} made membership payment on {purchase_date}.

Their Address:
{shipping_address}

    The {payer_email} and {purchase_date} works in the email that is sent, but the {shipping_address} actually displays like this:

    Their Address:
{

}

    Please help me figure out what is going on!

    • This reply was modified 7 years, 9 months ago by tbossler.
    • This reply was modified 7 years, 9 months ago by tbossler. Reason: added supporting detail
    Plugin Support mbrsolution

    (@mbrsolution)

    @tbossler, currently that feature is not added to the plugin. The plugin developers will investigate further your issue/request.

    Thank you

    The plugin setup instruction page clearly explains how to collect Shipping and Billing Address and the Settings page for the plugin shows you the special text to put into your “Seller Email Body.”

    If its really “not added to the plugin” then the plugin is falsely saying what it is capable of. Disappointing.

    Plugin Support mbrsolution

    (@mbrsolution)

    Sorry for my reply. I was thinking about another thread and replied incorrectly. The plugin developers will investigate further.

    Kind regards

    You have pushed two version updates since this post. Are you working on fixing the {billing_address} issue in the emails?

    Plugin Author mra13

    (@mra13)

    @tbossler, I just had a high work load due the WordPress 4.8 release (to make sure all our plugins are wp 4.8 compatible).

    I should be able to apply a fix for this within the next couple of days.

    Plugin Author mra13

    (@mra13)

    This has been solved in the new version.

    Thank you very much! Your plugin is much more useful with it in place.

    I appreciate your time and attentiveness!

Viewing 9 replies - 1 through 9 (of 9 total)
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