Shipping Address

  • Resolved alanwp81

    (@alanwp81)


    4 years, 3 months ago

    Hi – I understand the need for a customer to fill out billing information, but what is the best way for plugin users that only sell digital goods (via downloads or delivery via email, etc) to hide/remove the checkbox at the bottom asking ‘ship to billing address’? Thanks

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi there @alanwp81,

    Thanks for reaching out!

    If your products are marked as Virtual, you shouldn’t see the Shipping address section during checkout: https://docs.woocommerce.com/document/managing-products/#section-14

    If it’s still happening, can you please share a screenshot of your checkout page with the checkbox? I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

    Cheers!

    Thread Starter alanwp81

    (@alanwp81)

    Hi Elvira – I double checked and the products are checked and listed as Virtual. I’ve attached a screenshot of the shipping field: https://snipboard.io/7sBY5W.jpg. Thanks!

    Thread Starter alanwp81

    (@alanwp81)

    To provide additional info: it’s displaying when using both the yellow paypal button and debit or credit card options.

    Hi there @alanwp81,

    This is interesting! It doesn’t show the same checkbox for me if I have a Virtual product in cart:


    Link to image: https://d.pr/i/E1BHmH

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it to pastebin.com and share a link here.

    Also, please send me a link to your virtual product on site so I could see what’s happening.

    Looking forward to hearing back from you!

    Hi there @alanwp81,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter alanwp81

    (@alanwp81)

    Hi Elvira – is there a way to send it to you by private message? Thanks!

    Thread Starter alanwp81

    (@alanwp81)

    I don’t know if it makes a difference, but I just noticed that yours says ‘continue’ while mine says ‘pay now’

    Hi there @alanwp81,

    Sorry for the late reply.

    If you don’t feel comfortable with sharing your System Status here, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there. Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
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