Shipment Tracking Information not added into orders
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Hi,
Every users of Printful must have this issue and I found a lot of comments/requests about it but with no solution. Let me resume it and All try to find a real solution within this topic.
Problem : The tracking info returned by Printful to Woocommerce is being added to “order notes” instead of the “shipment tracking order meta fields”.
As a result, the email notifications to client will never include shipment tracking details and it will also never be available on order details in the “My account” page.
The only solution is that we have to add manually Printful notes into order shipment fiels (using plugins such as “Woocommerce Shipment Tracking” or “Advanced Shipment Tracking for WooCommerce”). But this manual solution is not possible when you have 100 orders.
I always see this answer from Printful support : “After an order is shipped out, we will send a status update that will appear on the order details, but you would need to set up any customer notifications (like emails) on WooCommerce directly” => NO we cannot setup woocommerce email notifications properly because the tracking info that you return to Woocommerce is being added to “order notes” instead of the “shipment tracking order meta fields”.
=> Every printful user MUST encounter this issue and I don’t understand how they can still use this plugin. Maybe they don’t send tracking number to clients… which is in my opinion Mandatory.
Can Printful Developpers resolve this issue ?
Can someone please help with a complete solution ? Maybe you have a workaround and can share with us ?Many thanks and I hope we can close once for all this topic.
Best regards my friends.
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