Shipment tracking does not work

  • Hello.
    I have installed the plugin and everything seems to work fine except for order tracking.

    I have the plugin checked to allow tracking with custom numbers, however if I try to track it it tells me that the page was not found, but if I try with the original ID assigned by Woocommerce it works.

    Is there any way to fix this? It is very annoying for my clients.

    Thanks.

    Regards.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @borja250,

    I apologize for the inconvenience caused to you.

    I’ll be checking on it and will get back to you with an update.

    Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @borja250,

    I’ve checked on my end, but I’m unable to replicate the issue. To assist you better, could you please:

    I’d like to confirm first whether you have added [woocommerce_order_tracking] shortcode on the page to track the order? Could you please share a screenshot of how you’ve set up the plugin, particularly the order tracking settings?

    You can also email this information to our support team at [[email protected]] so that we can more communicate on it.

      Looking forward to your response!

      Thread Starter borja250

      (@borja250)

      Good morning.
      Thanks for the reply.
      I’m attaching the images.
      I tried the plugin in 3 other stores and the error is also repeated.
      If I use the real ID of the order it works, but with the number assigned by the plugin it doesn’t.
      I think all my configuration is correct.
      Regards.

      Thread Starter borja250

      (@borja250)

      The images were not attached, you can see them here:

      https://ibb.co/Gcr2ZKd

      https://ibb.co/55X0NjJ

      Plugin Author tychesoftwares

      (@tychesoftwares)

      Hi @borja250,

      Thank you for providing the detailed information. I’ll review your comments tomorrow and get back to you with an update.

    Viewing 5 replies - 1 through 5 (of 5 total)
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