Shipment status has been updated from #old_status# to #new_status#. #track_link#

  • Resolved Abhinav

    (@soulfly1506)


    2 years, 6 months ago

    Order Note Template –
    Shipment status has been updated from #old_status# to #new_status#. #track_link#

    the above has an error as the track link outputs html which is fine for the browsers and adding it to order notes is fine but then this becomes a pain to deal with when we have copy paste this note into a text message or whats app as then this pasting results is in opening html A Tag with HREF which looks ugly and whatsapp tends to mistaken the last apostrophe mark ‘ as part of the link itself and so when the customer opens it then shows 404 errors so one has to clean this link and send it without the A tags and href attributes like in just plain text. this becomes a pain if you have more than 30 orders daily. only thing im suggesting is to have a shortcode we can add here to output the tracking link as just a link and not a A tag with href link.

    In addition it should also have a styled track button on order page i.e when we open the orders tab in my account page.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter Abhinav

    (@soulfly1506)

    even [bt_shipping_tracking_form] shortcode doesnt work. There is no public facing order tracking page created using this shortcode. This shortcode does not do anything.

    Plugin Author bitsstech

    (@bitsstech)

    Order note templates are meant for order notes only and not intended to be used for SMS or WhatsApp. The plugin does support custom php functions which you can use to get tracking information and notify customer via sms or whatsapp.

    Please see “Developer” section in plugin settings to see list of available functions.

    Regarding the shortcode [bt_shipping_tracking_form], you need to place the shortcode on any public facing page for it to work. The shortcode itself cannot create any public facing tracking page, that’s not how a shortcode works.

    Please reply to this ticket if you have further questions. We’ll try to reply asap.

    Thanks!
    Amit

    Thread Starter Abhinav

    (@soulfly1506)

    You say that shortcode can be placed only on any public facing page . yeah i get it and this means with no restriction and anyone can see it on front end. But i have entered this and tried this even on the gutenburg block editor using the code block or with my theme page builder using the code or text module but still this shortcode does not display anything. AM i missing something here or is it that you’re falling short of a decent explanation. Id the shortcode actually meant to show anything when added to any page. and what exactly do you mean by public facing as i ask this just to make sure were on the same page?

    Plugin Author bitsstech

    (@bitsstech)

    Please share the url of the page on which you’ve added the shortcode so that we can have a look.

    Regards,
    Amit

    Thread Starter Abhinav

    (@soulfly1506)

    https://waywewere.net/shipping-tracking/

    you can clearly see the shortcode is not working

    Plugin Author bitsstech

    (@bitsstech)

    Hello Abhinav,

    I see that the shortcode is not working on your website.

    However, I’ve confirmed that the shipment tracking shortcode is working fine on several other websites.

    Possibly, some caching or page specific setting is preventing the shortcode from being rendering. In order to investigate the issue further, It would be helpful if you could provide us admin access to your development or staging website.

    Thanks!
    Amit

    Plugin Author bitsstech

    (@bitsstech)

    Hello Abhinav,

    As we checked, the shortcode is working fine on the staging website that you provided. Please check if something is preventing the shortcode from rendering on your live website.

    Please let me know if you have more questions.

    Thanks!
    Amit

Viewing 7 replies - 1 through 7 (of 7 total)
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