Shield Security Breaking reCaptcha

  • Resolved alexbeldan

    (@alexbeldan)


    11 months ago

    I’m not sure if this is an incompatibility or a known issue. I can’t find any good documentation online. Hopefully it’s not a common sense thing.

    I’m trying to add reCaptcha V3 to my Ninja form on my website. Whenever I was trying to add it I was getting the error “reCaptcha validation couldn’t load”. I started disabling plugins and after disabling Shield Security reCaptcha started working immediately.

    So, does that mean I either have to
    1) pay for Shield Security Pro to get reCaptcha to work or
    2) choose between Shield Security and reCaptcha

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Paul

    (@paultgoodchild)

    I can’t see any reason how Shield would be affect reCAPTCHA working from another plugin. What is the plugin you’re using to implement reCAPTCHA v3?

    Thread Starter alexbeldan

    (@alexbeldan)

    Ninja Forms

    Thread Starter alexbeldan

    (@alexbeldan)

    So I guess there’s no fix for this?

    Plugin Author Paul

    (@paultgoodchild)

    Hi,

    We haven’t had an opportunity to investigate this, but we will. We prioritise support for our paid members and this is more acute over any holiday period. When we have had a chance to dig deeper, we’ll let you know ASAP.

    Thanks.

    Plugin Author Paul

    (@paultgoodchild)

    If you’ve configured Shield’s recaptcha settings, please remove them and retest (https://ninjaforms.com/blog/recaptcha-isnt-working-on-your-wordpress-form/#v3-4 ), or upgrade to the latest version of Shield as it’s all been removed. If none of that applies to you, you can ignore it.

    Plugin Author Paul

    (@paultgoodchild)

    We can’t reproduce this at all. Could you setup the same scenario with broken recaptcha and send a link to it? I’d like to see any on-page console errors, if any.

    Thread Starter alexbeldan

    (@alexbeldan)

    I can’t leave it turned on since there’s no guarantee when you’ll get to it and I can’t have my forms not working until you do. I tested with reCaptcha on and off and the Console doesn’t change at all.

    Plugin Author Paul

    (@paultgoodchild)

    If recaptcha isn’t loading correctly, then there would probably need to be some sort of javascript error in the browser console.

    Could you clone the site onto a staging site to reproduce the problem for debugging?

    Thread Starter alexbeldan

    (@alexbeldan)

    When I get some time to do that, sure.

Viewing 9 replies - 1 through 9 (of 9 total)
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