Shcedule and Disable on Max

  • Resolved apps1803131

    (@apps1803131)


    4 years, 7 months ago

    Hi,

    Would you be able to develop the plugin to operate on a schedule? For example, only display on our website from 9am to 5pm Monday to Friday?

    Secondly, in case the number of conversations is overloading to our agents, could the chat feature automatically disable when a specific count of open conversations is reached?

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  • Plugin Author LiveChat

    (@livechat)

    Hi @apps1803131 — there’s already such a feature; it’s possible to control the chat widget visibility after your working hours — please refer to https://www.livechat.com/help/chat-widget-visibility/

    So you know, when you go offline you can remove the chat widget altogether or rely on our ticketing form / messaging mode.

    There are some workarounds for that, for example detecting the number of chats and then sending some API requests, but that will require custom development. You could also switch your change your chat routing to manual, which will allow your to handle as many chats as you think you can (customers will just wait in the queue).

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