• Resolved Araca

    (@araca)


    The sharing buttons are no longer showing on my blog posts, could you pls help? I have checked all settings, everything looks as it should. They suddenly stopped showing when I publish posts. I haven’t changed anything but have updated some plugins.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Make sure that you have the sharing buttons configured to show on posts and pages at Settings > Sharing in your site’s Dashboard: https://jetpack.com/support/sharing/

    If you do, is there any improvement under a different theme, like Twenty Twenty?

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site (just make sure to re-enable Jetpack while you’re in troubleshooting mode there).

    Thread Starter Araca

    (@araca)

    Hello again!

    The sharing is correctly configured in settings. I have switched to Twenty Twenty with no luck.
    Also, I have installed Health Check and it did a scan where no big issues appeared, but when I tried clicking the next button in the plugin’s settings, the backend of my site froze and it turned out that my frontend doesn’t load anymore. I had to contact my host to fix it. They gave me the following report in case it can help the issue with the social sharing buttons that still don’t show up in my two latest blogposts:

    ————–
    I have deleted the below content from your .htaccess

    # Use PHP7.3 as default
    #AddHandler application/x-httpd-ea-php73 .php
    RewriteEngine On
    RewriteCond %{HTTPS} off
    RewriteCond %{REQUEST_URI} !^/\.well-known/acme-challenge/[0-9a-zA-Z_-]+$
    RewriteCond %{REQUEST_URI} !^/\.well-known/cpanel-dcv/[0-9a-zA-Z_-]+$
    RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
    RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/(?:\ Ballot169)?
    RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

    RewriteEngine on
    # Changed PHP handler from application/x-httpd-php54 to application/x-httpd-phpbeta on Mon Jan 11 13:27:39 MST 2016.

    RewriteOptions inherit

    AddHandler application/x-httpd-php70 .php

    # Wordfence WAF

    Require all denied

    Order deny,allow
    Deny from all

    # END Wordfence WAF
    ———————————-
    The host support also suggested this:
    “Please also try to identify if the WAF or the redirections above are causing the issue.”

    I have no idea how to check that or if it’s related to the Jetpack social sharing icons.

    Any other ideas on how to get those icons to work again?

    • This reply was modified 4 years, 10 months ago by Araca.
    Thread Starter Araca

    (@araca)

    Update: Changing the theme didn’t work and the Health Check plugin crashed my site, but the support on my hosting site managed to fix the issue. In case it can help anyone, it was a ModSecurity rule that was triggered for my domain.

Viewing 3 replies - 1 through 3 (of 3 total)
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