Shares Counter does not count with newest version

  • Resolved milenoi2016

    (@milenoi2016)


    8 years, 4 months ago

    Hi,

    with the newest update the Counter does not update. I click on an social Button the count makes a + 1 and with a reload it disappears. I use the newest Safari Version on Mac.
    Please, what can i do? A rollback? Does only me have this problem?

    Melanie

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hi!
    We tried to reproduce this issue on our test servers – and have no luck with this.
    Please provide me link to the page where I can check the issue. Also please provide screenshot of plugin counters settings. We will help you to solve the problem.

    Hi,
    I have the same problem as milenoi since last update I think. The shares are not counted.

    What can I do?

    Plugin Author supsystic

    (@supsysticcom)

    Hi @meekel9

    As I said in my previous message to another user –

    We tried to reproduce this issue on our test servers – and have no luck with this.
    Please provide me link to the page where I can check the issue. Also please provide screenshot of plugin counters settings. We will help you to solve the problem.

    So please make the same – provide us link to the page where we can check the issue, and screenshot of plugin counters settings. We will help you to solve the problem.

    For the faster support – you can contact us through our?internal support. We will check what is wrong and will help you to solve the problem.

    Hi Team,

    We are using this plugin in our website to add the social share feature but recently the plugin ( Social Share Buttons by Supsystic 1.7.4) stopped working. The count feature on all the social share is not working. We are using WordPress latest version. We have also roll back the plugin to its previous version and we end up with no luck. Can you please help us to fix this issue.

    Thanks,
    Renuka

    Plugin Author supsystic

    (@supsysticcom)

    Hi @renukadevi

    We tried to reproduce this issue on our test servers – and have no luck with this. Please provide link to the page where we can check the issue.

    Also you can contact us through our?internal support. We will check what is wrong and will help you to solve the problem.

Viewing 5 replies - 1 through 5 (of 5 total)
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