Shares 40

Wow.. What a rude answer.

however.. Now after installing everything again, we see “0 shares” on all posts. Does that give you an idea of the issue?

Bernie, you really make it difficult to motivate ourselves to help you (remember, this is all free support). We checked a lot of things, and there are some issues on your site which stop it from working (other users don’t have the issue). What is rude about our last comment?

You say it’s 0 – did you enter the required selections in the plugin? Could you please provide screenshots of that?

Do you have access to another site, where you can test it also?

Thanks for your answer and for taking the time to look at the issue once more.

here are the screenshots of all the settings.

https://kulturberigelse.dk/Sk%C3%A6rmbillede%202019-12-02%20kl.%2018.31.33.png
https://kulturberigelse.dk/Sk%C3%A6rmbillede%202019-12-02%20kl.%2018.31.51.png
https://kulturberigelse.dk/Sk%C3%A6rmbillede%202019-12-02%20kl.%2018.32.10.png
https://kulturberigelse.dk/Sk%C3%A6rmbillede%202019-12-02%20kl.%2018.32.20.png
https://kulturberigelse.dk/Sk%C3%A6rmbillede%202019-12-02%20kl.%2018.32.52.png
https://kulturberigelse.dk/Sk%C3%A6rmbillede%202019-12-02%20kl.%2018.32.57.png
https://kulturberigelse.dk/Sk%C3%A6rmbillede%202019-12-02%20kl.%2018.33.34.png

Thanks Bernie. We had another close look. If count shows 0, then it can be a result of two things:

1.) Our limit to retrieve counts is exhausted for that day (in this free plugin all users share the same Facebook app which has a daily limit of calls it can make to Facebook servers, so if for that day the limit has been reached, it will return 0. In this plugin https://www.ultimatelysocial.com/usm-premium/ users can set up their own Facebook app (easily), so they don’t have to share the limits with others).

– or –

2.) Your server is not able to call the Facebook server due to issues (e.g. it might be an SSL issue or wp_remote_post calls are not going through from your server)

It sounds very much like the issue is no.2, so please have this checked with your server team or hosting company.