Shared counts not showing

  • Resolved beladobos

    (@beladobos)


    6 years, 8 months ago

    Hi,

    I signed up for sharedcounts.com and try to display individual counts. Unfortunately, it doesn’t show any. Can you pls help?

    Thanks,
    Bela

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Bill Erickson

    (@billerickson)

    Can you provide a screenshot of Settings > Shared Counts so I can see your settings?

    Thread Starter beladobos

    (@beladobos)

    Yes. https://ibb.co/hwvt1y

    Plugin Author Bill Erickson

    (@billerickson)

    What do you see when you edit your blog post? Do you see any share counts listed in the sidebar? Ex: https://cl.ly/3Y0P0O1V422e

    Thread Starter beladobos

    (@beladobos)

    I see only 0.

    Plugin Author Bill Erickson

    (@billerickson)

    Do you still see 0 after clicking “Refresh Counts”?

    It sounds like a server level issue. Your host may be preventing the external API request, or SharedCount may be blocking your request for some reason. Or there could be a plugin that’s causing the issue.

    Unfortunately, debugging this further is beyond the free support I offer with this plugin. I recommend you contact your host for help, or hire a WordPress developer on Codeable.

    Thread Starter beladobos

    (@beladobos)

    After clicking on refresh, it shows the numbers. Interesting…Thank you!

    Thread Starter beladobos

    (@beladobos)

    I disabled all other plugin, also whitelisted the endpoint with hosting and changed the theme to a default one, and still doesn’t work. :S

Viewing 7 replies - 1 through 7 (of 7 total)
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