Sharecounts disapearing

Hello there Joe

Thanks for contacting us, I’d be happy to explain how our share counter works.

The sharing count for ShareThis buttons is tied to the URL of the page. This means that if the URL is changed, then the counts will reset. Changes to the URL can include:

Changing the URL to something new
Switching from one sub-domain to another
Changing SSL (eg, updating from http to https)
Including a re-direct on the URL
Implementing the st_url parameter on the button code with a different URL than the page URL

Do you know if you’ve recently done any of the above?
Please let me know, if you have any further questions please send us an email at [email protected] for direct support.

Best,
Brandon
ShareThis Support