• Resolved krofek

    (@krofek)


    I have problem to acrivate auto publising to Facebook…
    I got error : 500 status code for “POST /sites/184861057/publicize-connections/new

    I already deactivate Jetpack, Uninstalled,… 2-3 times… And I have the same problem…

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hi @krofek,

    I was able to find your site’s URL using the ID in the error message you shared above. It looks like we can’t access your site’s XML-RPC file. You can enter your URL in place of yourdomain and see the problem:

    https://yourdomain.com/xmlrpc.php?for=jetpack

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

    XML-RPC server accepts POST requests only.

    You can see a working example here: https://jetpack.me/xmlrpc.php

    Since your site returns a 404 “Not Found” error for this page, please check the following:

    1. Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP (if you’re not sure what this means, please ask your host customer support for a hand)? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.

    2. Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file. Again, if you’re not sure what this means, your host customer support should be able to lend a hand.

    3. Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host and ask them to allow Jetpack to access xmlrpc.php.

    Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to WordPress.com. Then, you should be able to configure Publicize.

    Let us know how it goes!

    Thread Starter krofek

    (@krofek)

    HI I mede clean install of WordPress on nres subdirectory… And first isntal Jetpack plugin…
    The seme problem
    500 status code for “POST /sites/184861057/publicize-connections/new

    Thanks for trying that @krofek. For some reason, your site was connected to Jetpack via the REST API rather than the site’s XML-RPC file. I’ve disconnected the site from our servers here. Would you please try to connect one more time?

    Let us know how that goes ??

    Plugin Contributor Karen Attfield

    (@wpkaren)

    Hi there @krofek,

    I just checked and it looks like Jetpack was reconnected on your site and has connected via the XML-RPC file. It also looks like the most recent post was successfully published to your social media accounts.

    I’ll mark this forum thread as resolved for now – if you have further questions please do open a new thread and we’ll be happy to help!

Viewing 4 replies - 1 through 4 (of 4 total)
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