• Resolved hz1896

    (@hz1896)


    Hi, I created FAQ post using “Ultimate FAQ Accordion Plugin”. but the share icons are displayed twice in post. By another pages and posts there is no problem. Just by post for FAQs it’s double. How can I fix it? Thanks for feedback and warm regards.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Nick

    (@d4d5bh6)

    Thank you for your question. Could it be that you placed them twice, e.g. once in the standard way, once via shortcode?

    Also, could you please clear cache (from cache plugins, and server-side caching)?

    Thread Starter hz1896

    (@hz1896)

    Hi Nick,

    Thanks for feedback. This issue has been existed for long long time. It’s not related with cache.

    For me there is only one way to set the place of the share icons. That is by option “where shall they be displayed?” at which I’ve checked option “After postes”. So No shortcode used.

    Can I choose the post type on which the share icons should be added?

    Plugin Support Nick

    (@d4d5bh6)

    Aha, so it only happens for a specific post type?

    WIth the premium plugin you can define detailed inclusion/exclusion rules. Plus, we may help with theme issues or specific issues like yours in more detail (which we haven’t encountered before). See https://ultimatelysocial.com.

    Thread Starter hz1896

    (@hz1896)

    shall I create a ticket by https://ultimatelysocial.com

    I’m not sure that this issue can be fixed even I upgrade my subscribtion to premium. Because if I choosed the exclusion for FAQ post type, the share icons chould disappear at all. That is not what I want. I want the share icons displayed. but just once, not twice.

    Plugin Support Nick

    (@d4d5bh6)

    The main point of the premium is that we could look deeper into the specific issue. I think it must have something to do about either your theme, or the specific post type.

    Thread Starter hz1896

    (@hz1896)

    Hi Nick,

    the developer of FAQ plugin has given me the reason. For fixing the issue they suggest me using shortcode for share icons. Is the feature of using shortcode available only by premium?

    Plugin Support Nick

    (@d4d5bh6)

    No, you can use shortcode in the free plugin as well. It’s under question 3 on the plugin’s settings page, option “Place icons manually”.

    Thread Starter hz1896

    (@hz1896)

    with?inclusion/exclusion rules of premium I can choose which post type, right?

    Plugin Support Nick

    (@d4d5bh6)

    Yes, there are various detailed rules you can apply.

    Thread Starter hz1896

    (@hz1896)

    Thanks for help. Have a nice day.

Viewing 10 replies - 1 through 10 (of 10 total)
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