Share Counts Disappeared

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  • Plugin Author micropat

    (@micropat)

    AddToAny gets counts directly from each service’s official API, so issues with counts are usually a site issue (such as changed URLs) or service glitch. You can see what Facebook sees with Facebook’s URL debugger here:
    https://developers.facebook.com/tools/debug/og/object/

    If a number isn’t appearing in a counter, your browser isn’t reaching a service’s API. This is often caused by filtering (ad blockers, etc.) you have enabled on your own browser/device/connection. Right now your site is displaying numbers for visitors.

    Thread Starter gollotti

    (@gollotti)

    Thanks for the help, I did check on various browsers, devices and computers. What I don’t understand is how did all of my past counts disappear? For example, the 2nd post on drones should have 20+ on Facebook, Twitter 10+ and LinkedIn 10+.

    The numbers were correct up until 48 hours ago, when they reset to zero.

    Appreciate your help.

    Plugin Author micropat

    (@micropat)

    If official counts from multiple services reset, something materially changed on your site. You should look into what the Facebook plugin removal changed exactly (perhaps your Open Graph meta tags).

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