• I love the Mashshare plugin and have had no issues with it until now.

    Unfortunately, the latest post on my site is not showing the share count. There’s no problem with all of the older posts — the share count is updating fine for those.

    Here is the problem post:
    https://www.clarkandmiller.com/25-english-euphemisms-for-delicate-situations/

    (There should be 302 shares.)
    https://graph.facebook.com/?id=https://www.clarkandmiller.com/25-english-euphemisms-for-delicate-situations/

    And here’s an example of a post from the same site that’s updating fine:
    https://www.clarkandmiller.com/11-little-drawings-to-remember-english-rules-forever/

    I’ve tried switching the caching method to “Refresh while loading,” clearing all the different caches (many times), purged the Mashshare DB cache and reinstalled the plugin.

    I also followed each step in this doc yesterday:
    https://docs.mashshare.net/article/8-shares-are-not-updating-or-not-accurate

    Here is the message in debug mode:

    Testing facebook public API 
    
    Result for google.com:
    {"share":{"comment_count":2,"share_count":43383828},"og_object":{"id":"568980723226225","title":"http:\/\/www.google.com\/logos\/doodles\/2017\/eduard-khils-83rd-birthday-4782497928839168-2xa.gif","type":"website","updated_time":"2017-09-04T11:23:09+0000"},"id":"http:\/\/www.google.com"}
    
    Testing facebook API 
    with access token
    
    Result for google.com:
    {"error":{"message":"An access token is required to request this resource.","type":"OAuthException","code":104,"fbtrace_id":"DeEgS2UlFPV"}}

    I tried creating a Facebook User Access Token, but this didn’t solve the problem.

    In “Custom Fields” for the problem post, the share count is not being refreshed:

    {"total":0,"error":"","facebook_total":0,"twitter":0}

    In step 8, I can see the share count in the URL without the access token but not with the access token, so I removed the access token.

    None of this helped. I’d really appreciate any help with this as I’m baffled!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi,

    please enable mashshare debug mode and than check the footer of the mentioned page.There should be some debug messages on it.

    Please let me know these values.

    Please open than a support ticket and provide us with the debug information:
    https://mashshare.net/contact-developer/

    I see the same problem. The share count for all new posts is showing up as zero. If I go to Posts->All Posts there is a column with the share count and this count is zero for all the new posts. Checking graph.facebook.com I can see the share count is not zero. I have filed a support ticket.

Viewing 3 replies - 1 through 3 (of 3 total)
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