Hi Mikee98,
Thank you for reaching out and expressing your concerns. I’m truly sorry to hear about your experience, and I’d like to clarify that we are committed to providing support to all of our users.
We offer several support channels to assist our users, including an extensive knowledge base, a ticket desk, and the support forums here. Our goal is to address all support requests promptly, and on average, we respond to tickets within just a few hours.
After a thorough check, I couldn’t locate any support request associated with the name Mike in our records. Could you please specify where you attempted to contact us? It’s possible that there may have been a communication issue or a technical glitch that prevented your request from reaching us.
Also, I couldn’t find any support request from you here in the support forums where we also respond to every request.
We genuinely value your feedback and apologize for any inconvenience you may have experienced.
