Shady Bait & Switch: Disabled ALL List Integrations On Free Plan

  • If you’re going to release a product that integrates for free with standard mailing lists (MailChimp, AWeber, etc), you shouldn’t disable ALL those integrations for the free plan and only offer them on a paid plan 2 years later. Have to remove and replace SumoMe on all client sites now, as I’m not going to recommend clients pay $29 /month and up for basic features that were sold as free. Didn’t even know the forms were no longer pushing to mailing lists until we noticed irregularities ourselves. This plugin is now close to worthless unless you sign up for the (not cheap) Pro plans.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Sumo

    (@sumome)

    We love you and appreciate you using SumoMe.

    Email services is one of the biggest expenses at SumoMe. We serve over 475,000 sites, all with their own ESP integrations. We’ve kept these integrations completely free for every single one of our users for the entirety of our existence.

    In order to maintain a high level of service and continued improvements of SumoMe we made our email integrations a Pro feature.

    If you are already connected to a service it will not be affected. As well, you have 100% access to your emails and can grab them from the ‘Download CSV’ button on the general tab in each Email App (List Builder, Welcome Mat, Scroll Box, and Smart Bar).

    We personally realize this may not be ideal but we want to stick around and continue to make SumoMe amazing for you and this change will help allow us to do that.

    Thread Starter kevinmorton

    (@kevinmorton)

    If you are already connected to a service it will not be affected.

    That simply doesn’t seem to be the case. All of my clients who use SumoMe have always integrated with either AWeber or MailChimp, and each of their integration settings for every app have been automatically changed to now say “Don’t push to list” with no ability to re-select a list and save. There is no save button, just a prompt to upgrade to Pro. Emails just ceased being added to their mailing lists with no apparent warning and now require manual exporting. Or, of course, replacement of SumoMe.

    To me it’s counter to the ethos of WordPress services for a freemium newsletter plugin to not have basic integration with the primary mailing list services on their free plan, especially when they’ve signed people up for years under that assumption. I expect there’ll be more low reviews coming here, especially from existing users who start to realize their subscribers have suddenly stopped being sent to their lists.

    Plugin Author Sumo

    (@sumome)

    Hey @kevinmorton!

    That’s possible if the OAuth token expired and wasn’t automatically renewed (which it should be). We absolutely did not forcibly disconnect existing integrations.

    If you (or anyone else) who had previously been connected to an integration service on a SiteID notice that it suddenly became disconnected you can write in to our support team and we’ll help get you set back up:

    https://help.sumome.com/hc/en-us/requests/new

    robgranholm

    (@robgranholm)

    That’s some darn well done customer support. Clear, detailed, supportive. Dang gina.

Viewing 4 replies - 1 through 4 (of 4 total)
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