SGBP Extractor Can’t Open Downloaded SGBP Archive

  • After the rebrand of Jet Backup, I downloaded a fresh backup archive, to make sure I could still extract the files in case of an emergency. Unfortunately, SGBP Extractor (OS X) can’t open the archive. It chugs and chugs likes it working, but never gets past 1% of the extraction. Is there a new version of SGBP Extractor? Did Jet Backup change the file format? I need to figure this out before I have a real site restore emergency.

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  • Plugin Author JetBackup

    (@backupguard)

    Hello chiefbobo,

    Thank you for bringing this matter to our attention. We have successfully reproduced the issue in our test environments. As a result, an internal case (JBWP-#87) has been created and our development team is currently investigating it. We will be sure to provide an update on this post as soon as one becomes available.

Viewing 1 replies (of 1 total)
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