• Hello,

    I have several backups stored in BackupGuard, specifically in files with the .sgbp extension. Unfortunately, I can’t seem to find the software link needed to extract these backups. Without it, all my backups are currently inaccessible, and I urgently need to retrieve them.

    I previously purchased BackupGuard Gold, and I would greatly appreciate it if you could provide the correct link or guide me on how to access my backups.

    Can someone support me a Download-Link, please? =)

    Thank you very much for your support.

    Best regards,
    Cem

Viewing 1 replies (of 1 total)
  • Plugin Author JetBackup

    (@backupguard)

    Hello timothy89,

    Just to clarify, BackupGuard has been rebranded as JetBackup for WordPress, and we no longer provide updates for any legacy BackupGuard versions.

    If you have access to your Backup-Guard account, you must reset your password to access your billing.jetapps.com account. Additionally, you may use the link below to reset your password using your email address.
    https://billing.jetapps.com/index.php?rp=/password/reset

    From there, you can find your JetBackup WP/Backup-Guard Legacy Download under “Services > My Services”.

    Feel free to open a ticket with us if you need further clarification.
    https://billing.jetapps.com/submitticket.php

    Best Regards,

    The JetApps Team

Viewing 1 replies (of 1 total)
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