SG optimizer cant access to our woocommerce?

  • Resolved stargirluae

    (@stargirluae)


    1 year, 8 months ago

    Hi SG optimizer,

    We were excited to join but the setting shows the error , we coudnt think of any reason because our site is brand new, would you pls check for us?

    Appreciate it

    ??

    Amira

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support kuzmanstoyanov

    (@kuzmanstoyanov)

    Hello @stargirluae ,?

    Errors in the SiteGround Optimizer interface are usually caused by conflicts with other plugins/themes. 

    I am afraid this is not something we can check from our side. In order to determine which is the problematic plugin, you should disable all of them one-by-one and refresh the SiteGround Optimizer Settings page after each deactivated plugin. 

    Let us know which plugin is causing the error and we will try to recreate it from our side. If needed, it will be reported to the developers for further investigation. 

    Best Regards, 
    Kuzman Stoyanov

    Thread Starter stargirluae

    (@stargirluae)

    Hi Kuzman Stoyanov

    Thanks for reply, i got notice in admin from ur app saying it is litespeed plugin so i disabled it and tried but still failed

    as the website is almost done , we cant delete all plugin , is it possble if there is a link of the plugins that conflicts you.?

    thank u

    stargirl

    Plugin Support Tsvetan Mitev

    (@tsvetanm)

    Hello @stargirluae,

    The notification in the admin dashboard is designed to notify you when our plugin detects duplicate functionalities with other plugins installed on your site. In your case, there is another caching plugin, thus the notice was visible on the admin page. Having two or more caching plugins is something we do not recommend, as it may actually decrease your site’s performance and lead to other issues. What we recommend is to use a single caching plugin.

    With that said, such errors usually occur when there is a conflict with other plugins. In order to find which exact plugin interferes with SiteGround Optimizer, you need to temporary disable your other website plugins one-by-one, while refreshing the SiteGround Optimizer Settings page after each deactivated plugin. There is no need to delete any of your website plugins.

    Once you find the problematic plugin, please provide us the name of the plugin and we will further investigate this abnormal behavior.

    Best Regards,

    Tsvetan Mitev

    Plugin Support Gergana Petrova

    (@gpetrova)

    Hello @stargirluae ,

    Since we haven’t heard back from you for a while, we will be marking the topic as Resolved.

    You will still be able to post new replies, should additional questions on the topic arise.

    Best Regards,
    Gergana Petrova

Viewing 4 replies - 1 through 4 (of 4 total)
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