Severe database error when restoring

  • Resolved bestofbonus

    (@bestofbonus)


    3 years, 11 months ago

    Hi,

    Lately all of my restores fail in a way that they start and then abort with this message when I click “Return to Updraft configuration”: https://prntscr.com/116m26t

    The database repair doesn’t help anything.
    After that I can’t enter my site anymore because a connection to the database can’t be established.

    The only reason I got my site back running was because of a backup through my host.

    I cannot tell what is wrong. The backups finish without error messages and my database looks quite normal as it always did.

    Here’s the log from a failed restore: https://pastebin.com/GE6CKc8E

    I hope someone has an idea.

    Thanks and Cheers,
    Stan

Viewing 2 replies - 16 through 17 (of 17 total)
  • Plugin Contributor aporter

    (@aporter)

    Hi Stan,

    Really sorry about the delay on this I missed your reply.

    Theres no known issues.

    The error you were getting in that screenshot is a 500 error, you will need to ask your hosts to check the server error logs to see what was happening.

    You said adding the line caused it and removing it fixed it so it’s likely the issue is there.

    Can you add it again at the end of wp-config.php file on a new line

    When copy and pasting it make sure no extra whitespace or characters get added.

    If it does cause the 500 error again, remove it and then ask your hosts what errors are being output.

    Best Wishes,

    Ashley

    Thread Starter bestofbonus

    (@bestofbonus)

    Hello,

    I did what you asked and adding the line “define(‘UPDRAFTPLUS_ATOMIC_RESTORE_DISABLED’, true);” ultimately solved the problem when I got it to work finally. I managed to get a proper restore done agin.

    Thanks so much for your patience and help.

    Cheers,
    Stan

Viewing 2 replies - 16 through 17 (of 17 total)
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