Several main wordpress options load indefinitely without getting results.

  • Resolved Eterud

    (@eterud)


    8 years ago

    Hello Everyone!

    I have a massive problem with creating menu’s and with adding and removing widgets on my WordPress site!

    When I click on “add” or “remove” the little circle keeps loading indefinitely, and the menu does not get added (or the widget does not get placed into “inactive” for example!)

    Here is my information:
    – Clean WordPress install (through cpanel – wordpress script)
    – Clean Database
    – Current theme= Sauron, but I also tested it with the standard 2016 and 2015 themes.
    – Plugins: It does not matter if I disable all plugins or not. these things just go on indefinitely!

    Some other problems that I noticed that might be related with an underlying issue:
    – If I activate the wordfence security addon, the “welcome” message keeps popping up every time I open a new page in the admin dashboard.
    – Searching for themes and plugins also go on indefinitely, without any results.
    – The buttons that you get with several plugins that require “verification” or “Obtaining an API Key” don’t do anything.

    What I have tried so far:
    – Reinstall WordPress (I installed/reinstalled it through Cpanel- Softaculous)
    – Reinstall plugins
    – Reinstall Themes
    – Disable themes
    – Disable plugins
    – Check the php memory allowance of my host, which is allowed at 82mb/per php script.

    extra info: I have had a WordPress site on this host before, which worked fine. however, after a major crash due to genesis being updated before WordPress I have to remake the site. This doesn’t seem to go so well seeing that I cannot create any menu’s, so help is much appreciated!

    My website is getleanstrength.com

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator bcworkz

    (@bcworkz)

    I’m sorry you’re having so much trouble.

    I suggest you take steps as though you were hacked. Make backups of everything, verify the backups can be restored, then completely wipe out everything in the public HTML folder. Install a new WP version by using FTP from a fresh www.remarpro.com download. Do not use your host’s installation script. Create a new, empty DB for this installation to use. Edit wp-config.php to connect to it, then run the WP installation script (wp-admin/install.php).

    Using the default theme and no plugins, you should find everything works fine. If not, there’s an issue with your server that your host will need to address. Restore your uploads folder from backup. Be sure everything still works well.

    Access your old DB through phpMyAdmin and clean out all the cruft you don’t need, like expired transients, unneeded post backups, data from plugins you will not use again, etc. Export the data. Mind the resulting file size, you may need to export individual tables to keep the file size manageable. Import the data to the new, originally empty DB. Test functionality again.

    Install you preferred theme, then test again. Install and activate required plugins, one by one, most important first. Test after each one. Any time you encounter usability issues, the last action taken was the problem.

    Hopefully everything will work fine.
    Good luck!

    Thread Starter Eterud

    (@eterud)

    Thank you for your response,

    It’s all working now.

    I still don’t know what the problem was exactly, but it’s solved ??

    Much appreciated.

    Moderator bcworkz

    (@bcworkz)

    You’re most welcome. Great news!

Viewing 3 replies - 1 through 3 (of 3 total)
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