Several Issues

Nice simple and clean looking helpdesk, which is what I have been looking for. However, I have multiple issues/problems with it.

Does not fetch email at all even when using the test button. It says that it found 1 (my test email), but doesn’t add it, and it actually deletes my email from my inbox in the process, so I get no new tickets, and the email gets delete. So, no notifications of any kind and if someone submits something I wouldn’t even know because of this. Either to the new tickets or email.

Doesn’t work with the fetch email disabled either. I get no new tickets in the dashboard no matter what.

User does not get a notification, the admin does, but they are all numbered ticket #0, they never change to another number.

Wont install/activate with php 5.3. Seems to need at least php 5.4 or above to activate. Less than that wont activate and gives an error message on the installed plugins page.

After deactivating and uninstalling the database entries are not deleted/removed. I had to restore a database backup to actually get rid of the database entries it added. My personal opinion is database entries don’t need to be deleted upon deactivation, but they should be when uninstalled. I realize all data will be lost, but if I am uninstalling it’s because I want to get rid of everything.

Ticket Title* on the submit form is on the same line as Thank You! I had to edit /controls/frontend-ticketnew.php and add a couple of line breaks.

Those are just a few of the things I noticed. I had to give up and remove it. There could be other issues/problems.

I am definitely not complaining. Like I said I am looking for something simple, light weight, and easy to use and maintain. I don’t need a bunch of options to configure that I will never use like some of the others.

If you get these fixed I may take another look at this plugin. Otherwise in it’s current state it’s unusable.