Setup wizard stuck on step 1 WC 6.0

Hi @ninaj ??

Thanks for getting in touch with us ??

The Setup Wizard should not be getting stuck and I cannot seem to replicate this issue locally.
In order for us to get a better idea of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Alternatively, if you want to disable it, the file controlling this is found at /packages/woocommerce-admin/src/Features/Onboarding.php in WooCommerce, and is controlled by this line:

if ( get_transient( '_wc_activation_redirect' ) && apply_filters( 'woocommerce_enable_setup_wizard', true ) ) {

To disable it, you can refer to the comment at https://github.com/woocommerce/woocommerce-admin/issues/6533#issuecomment-793190527

If you need assistance with this customization, we recommend that you use our customizations page.

I hope that this helps ??

• This reply was modified 2 years, 11 months ago by Joash.
• This reply was modified 2 years, 11 months ago by Yui.

Thanks for your reply.

Here’s the system status. Additionally the “Relocate the coupon button” popup wouldn’t go away either (if that helps). I found a way to disable that one.

### WordPress Environment ###

WordPress address (URL): https://xxx.com
Site address (URL): https://xxx.com
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 256 MB
PHP Time Limit: 6000
PHP Max Input Vars: 1000
cURL Version: 7.80.0
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.32-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.0.0
WC Database Prefix: wp_
Total Database Size: 39.36MB
Database Data Size: 37.43MB
Database Index Size: 1.93MB
wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cf7dbplugin_st: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cf7dbplugin_submits: Data: 7.42MB + Index: 0.02MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_db7_forms: Data: 0.29MB + Index: 0.02MB + Engine MyISAM
wp_dynamic_widgets: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mail_bank: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mail_bank_logs: Data: 7.11MB + Index: 0.02MB + Engine MyISAM
wp_mail_bank_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_odb_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 0.78MB + Index: 0.05MB + Engine MyISAM
wp_postmeta: Data: 2.96MB + Index: 0.31MB + Engine MyISAM
wp_posts: Data: 2.49MB + Index: 0.14MB + Engine MyISAM
wp_redirection_404: Data: 1.29MB + Index: 0.23MB + Engine MyISAM
wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_redirection_items: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_redirection_logs: Data: 0.14MB + Index: 0.03MB + Engine MyISAM
wp_responsive_menu: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_responsive_menu_pro: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_simple_history: Data: 0.21MB + Index: 0.06MB + Engine MyISAM
wp_simple_history_contexts: Data: 1.63MB + Index: 0.38MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblockediplog: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wp_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfconfig: Data: 0.40MB + Index: 0.01MB + Engine MyISAM
wp_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wffilemods: Data: 1.14MB + Index: 0.18MB + Engine MyISAM
wp_wfhits: Data: 0.55MB + Index: 0.09MB + Engine MyISAM
wp_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wfknownfilelist: Data: 0.55MB + Index: 0.08MB + Engine MyISAM
wp_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wflogins: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfstatus: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
wp_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpr_rucss_resources: Data: 3.01MB + Index: 0.02MB + Engine MyISAM
wp_wpr_rucss_used_css: Data: 7.22MB + Index: 0.03MB + Engine MyISAM

### Post Type Counts ###

attachment: 670
bne_testimonials: 217
nav_menu_item: 63
page: 163
post: 149
postman_sent_mail: 2
product: 4
revision: 290
wpcf7_contact_form: 11
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (33) ###

Ajax Search Lite: by Ernest Marcinko – 4.9.5
All-in-One WP Migration: by ServMask – 7.51
The SEO Framework: by The SEO Framework Team – 4.2.2
Autoptimize: by Frank Goossens (futtta) – 2.9.3
Better Search Replace: by Delicious Brains – 1.3.4
BNE Testimonials: by Kerry Kline – 2.0.7
Classic Editor: by WordPress Contributors – 1.6.2
Controls for Contact Form 7: by Kaspars Dambis – 0.8.0
Honeypot for Contact Form 7: by Nocean – 2.1
Contact Form 7: by Takayuki Miyoshi – 5.5.3
Contact Form CFDB7: by Arshid – 1.2.6.2
Custom Permalinks: by Sami Ahmed Siddiqui – 2.4.0
Dynamic Widgets: by Qurl – 1.5.16
Email Address Encoder: by Till Krüss – 1.0.22
Enable Media Replace: by ShortPixel – 3.6.3
Genesis Columns Advanced: by Nick Diego – 2.0.3
Genesis Connect for WooCommerce: by StudioPress – 1.1.1
Genesis Widget Column Classes: by Jory Hogeveen – 1.3.1
Redirection: by John Godley – 5.1.3
Responsive Menu Pro: by ExpressTech – 3.1.31
Optimize Database after Deleting Revisions: by CAGE Web Design | Rolf van Gelder
Eindhoven
The Netherlands – 5.0.110

Search Exclude: by Roman Pronskiy – 1.2.6
Shortcodes Ultimate: by Vladimir Anokhin – 5.11.1
Simple History: by P?r Thernstr?m – 2.43.0
Simple Social Icons: by StudioPress – 3.0.2
User Role Editor: by Vladimir Garagulya – 4.60.2
WooCommerce Admin: by WooCommerce – 2.9.4
WooCommerce: by Automattic – 6.0.0
Mail Bank: by Tech Banker – 4.0.14
WP Rocket: by WP Media – 3.10.5.1
Smush: by WPMU DEV – 3.9.4
WPFront Scroll Top: by Syam Mohan – 2.0.7.08086
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.2

### Inactive Plugins (3) ###

Widget Manager Light: by OTWthemes – 1.17
WooCommerce Network Merchants (NMI) Gateway (Pro): by Pledged Plugins – 5.1.3
Wordfence Security: by Wordfence – 7.5.7

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7611 - /shop/
Cart: #7612 - /cart/
Checkout: #7613 - /checkout/
My account: #7614 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: MEP Theme
Version: 1.2.0
Author URL: 
Child Theme: ?
Parent Theme Name: Genesis
Parent Theme Version: 3.3.5
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 14
Oldest: 2021-12-21 14:47:41 -0500
Newest: 2021-12-21 19:43:55 -0500

### Status report information ###

Generated at: 2021-12-23 10:07:28 -05:00

I edited line 142 and changed ‘true’ to ‘false’. It’s still stuck even after clearing all caches and trying other browsers.

Hi @ninaj,

Quite unfortunate to hear that it’s not working.

Don’t you see a “Skip setup store details” button at the bottom of the page?

Please try deactivating all plugins except WooCommerce and temporarily switch to a default theme like Twenty Twenty or Storefront.

Let us know how that goes.

Hi there,

It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

Hopefully, the above information was helpful. If you have further questions, please feel free to open a new topic.