Setup Wizard Keeps Resetting

Hello,

To respond to your last question, no, there is no reason for the Wizard to run again if you already have a loyalty program running. This is not a documented/normal behavior with MyRewards.

To troubleshoot your problem, we need more informations.
Why did you take your screenshots on another plugin’s export page ? Did this plugin may interfer with the database ? You may have erased the MyReward part of your database (or some table/fields related to your setup) by mistake, using another third party plugin. Therefore, it may have reset your loyalty setup.

Can you send us more screenshots of your loyalty program (the MyReward home page, and the advanced settings), to see if they are totaly erased ? or just some actions/rewards are concerned ? What about your points history and your client accounts ? Did they changed too ?

Did you try to look for WordPress debug log ? anything suspect here ?
Your website may have a cache feature or a backup feature that reseted your data to an old backup/date. That may explain why the Wizard launch again (because it didn’t find any Loyalty program already setup).

Best regards,

Hello and good day.

The plugin has not interfered with the database.

I have not erased or removed the MyReward plugin or the database.

However, I have have toggled the plugins off and back on at some point.

I have not use another third party rewards systems either.

Data does not seem to be erased.

Below are screenshots of my settings.

General Settings #1

https://drive.google.com/file/d/1nWDXidq9q-MB-zexdfhvUvgPoG3JX64I/view?usp=drivesdk

General Settings #2

https://drive.google.com/file/d/16nfVsJmzvZUPkk-5WyjMgbuIlwz_C9wD/view?usp=drivesdk

Customers

https://drive.google.com/file/d/1-GApg7gdrpy1_SFjAKwa54-CBqE_XS5-/view?usp=drivesdk

I do have a website cache and no, there was no backup restored to old date.

I’m just wondering why this intermittently keeps happening.

• This reply was modified 7 months, 2 weeks ago by rayeason.

Hello,

Loyalty settings are saved in custom posts. This data cannot disappear unless you click on the deletion button. Or another plugin obfuscate them or prevent them to be read.

Why it is happening is a very good question indeed.

You take those screenshots after running the wizard, right?

You said points are kept. When the notice appears, do you really lost all your settings? In MyRewards→Settings, is the page empty? If not, just save the page as it is once to discard the notice. In that case, it means something preventing our custom posts to be read and so, trigger this warning.

Best regards,