Setup question

  • Hi,

    Please be so kind and let me know, if I have monthly subscription in case of the course, than should I setup 0 for the course duration?

    It seems, after the successful recurring payment the user cannot reach the related course.

    Thank you very much.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi,

    If you setup is 0 the course is lifetime access, you should setup the time fixed for each coure.

    Thanks

    Thread Starter Webfolio Webdesign

    (@webreneszansz)

    Hi,

    Thank you very much for the quick answer, I really appreciate it.

    It is a monthly subscription, so I mean, there is no exact fixed course time. If the users pay subscription fee or renew it, than they sould reach the course.

    Please be so kind and let me know, what is the right setup for this situation.

    Thank you very much.

    Plugin Support brianvu-tp

    (@briantp)

    I think you can set the time over 30% to 50% in real-time a user can finish the course. It means if the course needs 10 days to finish, you can set 13 or 15 days.

    Allow the lifetime access only should for free course.

    Thread Starter Webfolio Webdesign

    (@webreneszansz)

    Hi,

    Sorry, but there is no finish, it is a subscription and the teacher add always new lessons to the course, the user pay monthly and they should reach all of the course active lessions until their subscriptions are active / paid.

    Thank you.

    Thread Starter Webfolio Webdesign

    (@webreneszansz)

    Hi,

    Another new problem on the website, that the Lernpress plugin doesn’t follow the setup, regarding to the subscription payments, however, we setup these based on the documentation. Some customer stopped the subscription payments, but their acces to the courses remain unchaged and active.

    Please be so kind and help to fix the issue. Thank you very much.

    Plugin Support brianvu-tp

    (@briantp)

    I think because you set unlimit time before so they still access. Let’s check with the new user after change the time of the course.

    Thread Starter Webfolio Webdesign

    (@webreneszansz)

    Hi,

    Sorry for the misunderstanding, but the duration / time of the course never was 0 (lifetime), it is 30 days from the beginning.

    The only change is that previuosly the “When the duration expires, the course is blocked.” option was checked, therefore after 30 days the course access rights were removed / blocked by the system, independent of the valid / piad subscription fee, however, the course and the subscription product was connected properly.

    Please be so kind and help to solve the issue.

    Plugin Support brianvu-tp

    (@briantp)

    Because you use our premium theme so please create a ticket on our forum, our developer will check for you. This forum only support for LearnPress so we can’t debug in the database for you here.

    Thread Starter Webfolio Webdesign

    (@webreneszansz)

    Hi, I tried, but I cannot create new topics.

    Maybe of because the official support period is expired, but I hope, you will help to eliminate this very big problem. Thank you very much.

Viewing 9 replies - 1 through 9 (of 9 total)
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