Setup issue

  • Resolved sponser1

    (@sponser1)


    1 year, 6 months ago

    Hey, I just finished the setup for my Google Listings & Ads, everything went smoothly, all the accounts were connected but when I finished the setup, I navigated to “Product feed” and I got this error: “An error occurred while retrieving your product feed. Please try again later.” I did refresh on page, went to Google Listing & Ads again and suddenly all the setup was gone and it tells me to start all over again with the “Start listing products” button.

    Do I need to do the setup again or is it a bug that I just need to wait for the plugin to sync my products?

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter sponser1

    (@sponser1)

    I tried to do the setup again and after it synchornize my products it redirect me to the “Product feed” page and gave me the same error as before but also pop up a new error: “There was an error loading your merchant center product statistics. Merchant Center account is not set up.”
    My Merchant Center account is ready and everything is set I doubled checked, so I do not understand what is the problem.

    Hi @sponser1,

    It seems there’s an issue with the Google Merchant Center connection. You can resolve the issue by completely disconnecting the current connection and setting it up afresh. Here’s how:

    • Go to this debug page: example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain)
    • Under Merchant Center, click MC Disconnect
    • Under Google Account, click Disconnect Google Account
    • Go to Marketing > Google Listing & Ads and initiate a fresh connection.

    That should allow you to complete the setup. If you come across any issues, please share a screenshot and your site’s system status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support” (after you scroll down a bit)”. Once done, upload it to https://quickforget.com and share the link here.

    Thread Starter sponser1

    (@sponser1)

    Hey, still same result: “There was an error loading your merchant center product statistics. Merchant Center account is not set up.” and “An error occurred while retrieving your product feed. Please try again later.”
    System report: https://quickforget.com/s/fbf433584cdb89d37664e102641e03bf1e800607e3a6e525

    Thread Starter sponser1

    (@sponser1)

    https://quickforget.com/s/bb9948eb0d2b4a0b024ffd16ce741a827b1096aa24cd2851

    Hi there @sponser1 ??

    Hey, still same result: “There was an error loading your merchant center product statistics. Merchant Center account is not set up.” and “An error occurred while retrieving your product feed. Please try again later.”

    Can you please share a screenshot of what you see at that screen? That will help us understand the issue. Here’s how to make a screenshot:

    https://wordpress.com/support/make-a-screenshot/

    Furthermore, could you follow the instructions linked here, including the constant, before re-installing the plugin and setting it up anew, please?

    Looking forward to your response.

    Thread Starter sponser1

    (@sponser1)

    I did not follow the instructions you linked yet as now for some reason it changed but now a lot of Product Issues appear.

    Screenshot: https://ibb.co/dJvdMfG

    Also, there are 203 products on my site and it synced only 114.

    Thread Starter sponser1

    (@sponser1)

    Solved the issue.

    Thanks

    Plugin Support Abhi G. a11n

    (@theabhig)

    Hi there @sponser1 that’s great to hear! How did you resolve it? In case it was to happen again, it would be helpful to know what you did to fix it this time.

Viewing 8 replies - 1 through 8 (of 8 total)
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