Setup Failure. An error occured during setup for this shop

  • Resolved stevethebartender

    (@stevethebartender)


    6 years, 10 months ago

    I get the following error message when trying to sign on to the iOS mobile app:

    “Setup Failure. An error occured during setup for this shop”

    I’ve added both /wc-api/* and /wc-api/v2 to the exceptions for our caching plugin (WP Rocket) and have also disabled WP Control and Autoptimize but to no avail….

    Any ideas as to what is causing this issue?

    
### WordPress Environment ###

Home URL: https://cocktailkit.com.au
Site URL: https://cocktailkit.com.au
WC Version: 3.3.5
Log Directory Writable: ?
WP Version: 4.9.5
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.35
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.53.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.36
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.5
WC Database Prefix: wpdb_
Total Database Size: 152.76MB
Database Data Size: 83.90MB
Database Index Size: 68.86MB
wpdb_woocommerce_sessions: Data: 0.52MB + Index: 0.02MB
wpdb_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wpdb_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wpdb_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wpdb_woocommerce_order_items: Data: 1.52MB + Index: 0.39MB
wpdb_woocommerce_order_itemmeta: Data: 8.52MB + Index: 10.97MB
wpdb_woocommerce_tax_rates: Data: 0.06MB + Index: 0.06MB
wpdb_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wpdb_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wpdb_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wpdb_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wpdb_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wpdb_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wpdb_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wpdb_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB
wpdb_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB
wpdb_aepc_logs: Data: 0.02MB + Index: 0.00MB
wpdb_amd_zlrecipe_recipes: Data: 0.09MB + Index: 0.00MB
wpdb_commentmeta: Data: 0.06MB + Index: 0.03MB
wpdb_comments: Data: 2.52MB + Index: 1.50MB
wpdb_ebayaffinity_categories: Data: 1.52MB + Index: 0.20MB
wpdb_ebayaffinity_itemspecific_mapping: Data: 0.02MB + Index: 0.00MB
wpdb_ebayaffinity_log: Data: 0.11MB + Index: 0.02MB
wpdb_ebayaffinity_pushtoken: Data: 0.02MB + Index: 0.00MB
wpdb_ebayaffinity_shiprules: Data: 0.02MB + Index: 0.00MB
wpdb_ebayaffinity_titlerules: Data: 0.02MB + Index: 0.00MB
wpdb_feedmanager_channel: Data: 0.02MB + Index: 0.03MB
wpdb_feedmanager_country: Data: 0.02MB + Index: 0.03MB
wpdb_feedmanager_errors: Data: 0.02MB + Index: 0.00MB
wpdb_feedmanager_feed_status: Data: 0.02MB + Index: 0.03MB
wpdb_feedmanager_field_categories: Data: 0.02MB + Index: 0.00MB
wpdb_feedmanager_product_feed: Data: 0.02MB + Index: 0.02MB
wpdb_feedmanager_product_feedmeta: Data: 0.02MB + Index: 0.03MB
wpdb_feedmanager_source: Data: 0.02MB + Index: 0.03MB
wpdb_links: Data: 0.02MB + Index: 0.02MB
wpdb_options: Data: 5.17MB + Index: 0.11MB
wpdb_postmeta: Data: 42.58MB + Index: 37.13MB
wpdb_posts: Data: 4.52MB + Index: 2.52MB
wpdb_smush_dir_images: Data: 0.02MB + Index: 0.03MB
wpdb_termmeta: Data: 0.02MB + Index: 0.03MB
wpdb_terms: Data: 0.02MB + Index: 0.03MB
wpdb_term_relationships: Data: 0.08MB + Index: 0.06MB
wpdb_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wpdb_usermeta: Data: 13.52MB + Index: 14.06MB
wpdb_users: Data: 1.52MB + Index: 0.77MB
wpdb_walm_links: Data: 0.02MB + Index: 0.00MB
wpdb_wc_download_log: Data: 0.02MB + Index: 0.03MB
wpdb_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wpdb_wfBadLeechers: Data: 0.02MB + Index: 0.00MB
wpdb_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB
wpdb_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB
wpdb_wfBlocks7: Data: 0.02MB + Index: 0.05MB
wpdb_wfConfig: Data: 0.06MB + Index: 0.00MB
wpdb_wfCrawlers: Data: 0.02MB + Index: 0.00MB
wpdb_wfFileChanges: Data: 0.02MB + Index: 0.00MB
wpdb_wfFileMods: Data: 0.02MB + Index: 0.00MB
wpdb_wfHits: Data: 0.06MB + Index: 0.05MB
wpdb_wfHoover: Data: 0.02MB + Index: 0.02MB
wpdb_wfIssues: Data: 0.02MB + Index: 0.06MB
wpdb_wfKnownFileList: Data: 0.02MB + Index: 0.00MB
wpdb_wfLeechers: Data: 0.08MB + Index: 0.00MB
wpdb_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB
wpdb_wfLocs: Data: 0.02MB + Index: 0.00MB
wpdb_wfLogins: Data: 0.02MB + Index: 0.03MB
wpdb_wfNet404s: Data: 0.05MB + Index: 0.02MB
wpdb_wfNotifications: Data: 0.02MB + Index: 0.00MB
wpdb_wfPendingIssues: Data: 0.02MB + Index: 0.06MB
wpdb_wfReverseCache: Data: 0.02MB + Index: 0.00MB
wpdb_wfScanners: Data: 0.11MB + Index: 0.00MB
wpdb_wfSNIPCache: Data: 0.02MB + Index: 0.05MB
wpdb_wfStatus: Data: 0.02MB + Index: 0.03MB
wpdb_wfVulnScanners: Data: 0.02MB + Index: 0.00MB
wpdb_yoast_seo_links: Data: 0.05MB + Index: 0.02MB
wpdb_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB
wpdb_zrdn_recipe_indexes: Data: 0.02MB + Index: 0.00MB
wpdb_zrdn_visitor_ratings: Data: 0.06MB + Index: 0.00MB

### Post Type Counts ###

attachment: 801
custom_css: 1
feedback: 4
forum: 6
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
knowledgebase: 18
nav_menu_item: 24
page: 21
post: 212
product: 161
product_variation: 51
revision: 10
safecss: 1
shop_coupon: 11
shop_order: 10061
shop_order_refund: 128
shop_quote: 5
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (32) ###

WP Disable: by pigeonhut
optimisation.io - Jody Nesbitt – 1.5.16

WinkPress Affiliate Links Manager: by WinkPress – 1.0
Akismet Anti-Spam: by Automattic – 4.0.3
Autoptimize: by Frank Goossens (futtta) – 2.3.4
Judge.me Product Reviews for WooCommerce: by Judge.me – 1.1.5
MailChimp for WordPress: by ibericode – 4.2.1
Pixel Caffeine: by AdEspresso – 2.0.4
PressApps Knowledge Base: by PressApps – 2.1.5
Pushowl: by Shashank Kumar – 1.1
WooCommerce Shippit: by Shippit Pty Ltd – 1.4.4 – Not tested with the active version of WooCommerce
User Switching: by John Blackbourn – 1.3.0
WooCommerce Product Feed PRO: by AdTribes.io – 2.8.4
WooCommerce Checkout Add-Ons: by SkyVerge – 1.12.2
WooCommerce Cost of Goods: by SkyVerge – 2.6.0
WooCommerce eBay Sync: by eBay Australia – 2.03 – Not tested with the active version of WooCommerce
WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.5.3
WooCommerce Stripe Gateway: by WooCommerce – 4.1.3
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.4
WooCommerce Sequential Order Numbers: by SkyVerge – 1.8.2 – Not tested with the active version of WooCommerce
WooCommerce Shopify Importer: by omniWP – 2.2.0
WooCommerce Wholesale Lead Capture: by Rymera Web Co – 1.7.3
WooCommerce Wholesale Order Form: by Rymera Web Co – 1.8.4
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.16.4
WooCommerce Wholesale Prices: by Rymera Web Co – 1.6.4
WooCommerce: by Automattic – 3.3.5
Wordfence Security: by Wordfence – 7.1.4
Yoast SEO: by Team Yoast – 7.4.2
WP Rocket: by WP Media – 3.0.4
WP Smush: by WPMU DEV – 2.7.8
WPForms Lite: by WPForms – 1.4.5.3
Zip Recipes Friend: by HappyGezim – 4.9.1
zipMoney Payments - WooCommerce: by ZipMoney Payments – 2.0.1 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #1392 - /shop/
Cart: #1393 - /cart/
Checkout: #1394 - /checkout/
My account: #1395 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome Child
Version: – 0 is available
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.5.3
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there!

    You’re welcome to reach out to our support team for help with iOS app questions, if you’re using our app. You can do that here:
    https://woocommerce.com/my-account/tickets/

    In the mean time, please make sure that Force secure checkout is enabled at WooCommerce > Settings > Checkout. Then when you try to set up the app again, be sure to use https in the site address.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Hi I have the same proble, I have new iphone and now I get this error when it is trying to importing data: An error occured during setup for this shop.
    In the REST API the last connection time is changing, but still the error in the App.

    Is there a solution?

    Regards Paul.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Setup Failure. An error occured during setup for this shop’ is closed to new replies.