Setup error

Thanks for reaching out. Can you share the following and we can hopefully assist:

1. Your Site Health information. You can share privately using this form.
2. At what stage do you encounter this message? (ie. After clicking on the “Sign in with Google button” during initial setup)
3. Have you been able to setup Site Kit previously on this site?

1. It’s done!
2. https://youtu.be/6dOjkjMLWhk
3. Yes, in my another site. With another Google Account and an another host.

@educative thanks for the information!

Could you attempt the setup process for this site in an incognito browser window and let us know if you are able to proceed?

Nope.

It’s dont work. The same problem continues…

@educative thanks for the update!

1) If you try to connect Site Kit with another Google Account (perhaps the one you were able to use successfully before) does the issue still occur?

Note you will be able to disconnect Site Kit from this account after testing (reference last item in this document).

2) Who is your hosting provider for this site? Would you happen to know if there are any server-side security firewalls or caching enabled?

I tried to use a google account and it worked. Before I was trying to use my G-Suite account (from Google itself) to authenticate and apparently does not work with emails from custom domains (mine was xxxx @ xxxx .com. br with G-Suite)

• This reply was modified 4 years, 1 month ago by Steven Stern (sterndata).
• This reply was modified 4 years, 1 month ago by Steven Stern (sterndata).

@educative thanks so much for the follow up! That is interesting. I will share this with the team to check on the expectation for your account type.

Could you confirm the account that did work was not a G-Suite Account and using the default @gmail.com (no need to provide the full email here)?

As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.