“Settings popup and the widget after accept all is not visible correctly”

  • Resolved miguel89

    (@miguel89)


    2 years, 1 month ago

    I have Problems with the settings popup and the widget after accepting all cookies, the popup doesn’t appear correctly when I click on cookie settings. And after accepting all cookies the widget to return to consent is not maintained.

    There is a chat widget overlapping the banner on my site, but i never had problems with that before. This started to happen with the new version.

    I sent you the site health data as well by a link you provided me, but i didn’t get any response from it

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @miguel89,

    We regret the delay. We requested site health information in order to better understand your site’s configuration. We are currently investigating your problem. We will keep you updated as soon as possible.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @miguel89,

    We discovered the problem after debugging your website. Inside the Settings > Customise Cookie Bar > Message content box, a closing div element (</div>) is missing. The problem will be solved if the missing element is added there.

    Thread Starter miguel89

    (@miguel89)

    Thanks a lot for your help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘“Settings popup and the widget after accept all is not visible correctly”’ is closed to new replies.